Troubleshooting Outline

The master troubleshooting flow is shown in Figure 11-4. First, make sure that the appropriate cables are plugged in. (I once called in a trouble ticket when the CSU/DSU had not been plugged into the demarc.) Also ensure that the line is administratively enabled.

Master troubleshooting flowchart

Figure 11-4. Master troubleshooting flowchart

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