As an industry-leading customer relationship management (CRM) application, Salesforce CRM helps the enterprise to improve client relations. It greatly enhances sales performance and provides your business with a robust CRM system.
In order to achieve optimum performance and benefits from Salesforce CRM, there are many functional areas and techniques for you, as the Salesforce Administrator, to consider. This is the only cookbook-style publication that provides recipes which focus specifically on configuring and extending this powerful CRM system.
Salesforce CRM Admin Cookbook provides step-by-step instructions that enable you to instantly extend and unleash the power of Salesforce CRM. This practical cookbook contains recipes that are presented using clear and comprehensive instructions along with detailed screenshots, code, and comments.
Whether you are looking for solutions to enhance the core features or are looking for ideas for advanced customization techniques, this book will provide you with immediate, practical, and exciting real-world recipes.
Chapter 1, Working with Home Page Components and Custom Links, covers recipes that enhance and extend the features and functionality associated with the Salesforce home page by using Home Page Components along with HTML, CSS, and JavaScript code.
Chapter 2, Advanced User Interface, includes advanced techniques and solutions that can be used to enhance and override the native Salesforce user interface and add graphical elements by using images, HTML, CSS, JavaScript, and Visualforce.
Chapter 3, Exposing Hacks and Hidden Features, introduces recipes that modify the behavior of standard functionality and elements of Salesforce CRM (such as extending the year range selection on the calendar pop-up control) using HTML and JavaScript.
Chapter 4, Automating Salesforce CRM, provides standard Salesforce mechanisms that automate the Salesforce CRM system and helps to deliver best practice data management using Salesforce workflow and formulas.
Chapter 5, Improving Data Quality in Salesforce CRM, covers recipes that provide record validation and improve data quality using advanced Salesforce CRM validation rule mechanisms.
Chapter 6, Implementing Approval Processes, uses step-by-step instructions to describe the configuration of a complete approval process using the standard Salesforce CRM approval mechanism.
Chapter 7, Productivity Tools for Superusers and Advanced Administration, offers techniques and solutions to improve admin productivity (for example, when mass-deleting records) by using custom buttons, formulas, and Visualforce.
Chapter 8, Configuring and Installing Salesforce for Outlook E-mail Integration, provides complete step-by-step instructions for the configuration and installation of Outlook e-mail integration with the Salesforce CRM application.
Chapter 9, Integrating Salesforce CRM with External Online Tools, contains advanced recipes that add data and functionality from external online systems that are served within Salesforce CRM using HTML, CSS, JavaScript, and Visualforce.