Chapter 9. Integrating Salesforce CRM with External Online Tools

In this chapter, we will cover the following recipes:

  • Providing a Google News search for an account using a custom link
  • Building a custom Web Tab to display an external web application
  • Displaying the location of an organization using a Google Map and a Visualforce page

Introduction

In this chapter, we provide recipes that integrate Salesforce CRM with external online tools which extend the power of the CRM platform and provide enhanced functionality for your users.

These recipes provide features and functionality that present information stored outside Salesforce using mechanisms that are not provided natively within Salesforce.

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