Exercise Flexibility
Exercising flexibility with the customer means just what it sounds like—that you can bend in many ways if necessary. Customers like to have as many options as possible. No one likes to have a set of rigid rules or procedures imposed on them. They like to be able to go in different directions as the situation dictates.
Sometimes we get so set in our own practices and procedures in business that we lose this important flexibility that is necessary to build and maintain a better relationship with the customer.
What are some of your current practices or procedures that may have become rigid over the years and are in need of flexibility?
How can you exercise more flexibility in these areas?
Now get ready and exercise flexibility with your customers by bending and stretching!