Don’t Take Unfair Advantage
Occasionally, you might find yourself in a position with a customer in which you have the “upper hand.” In other words, the customer has no other choice but to agree to whatever you want in order for them to meet their objectives or commitments. But this situation could change, and the customer will remember how you treated them when they were most vulnerable.
You have a choice to make. Choose below how you want the customer to remember how you reacted in this situation:
____ That you came through and really helped them out of a difficult situation and strengthened your business relationship by your actions.
____ That you took unfair advantage of the customer in this situation. Even though they had no other choice but to do business with you this time, they won’t allow themselves to be put in this situation again.
The choice is yours!