Don’t Spread Rumors About the Customer
Why is it that everyone loves a rumor so much? In any organization, there are typically more rumors floating around than anyone could ever even begin to chase down. Who starts these rumors is anyone’s guess and how accurate they are greatly varies.
However, like the old saying, “there’s a little truth in every rumor,” you may find that some of these rumors being spread around turn out to be true. But just how true are they? How accurate are rumors? Just how little truth is there really in the latest rumor you heard about your customer? The answer is probably very little. This is why you shouldn’t totally believe every rumor you hear or spread rumors around about your customers. Do you really want to be associated with spreading inaccurate and even sometimes malicious information about your customers? What effect do you think that would have on your relationships with your customers?
What is an example of a rumor about a customer that if attributed to you spreading it around could negatively affect your business relationship?