Don’t Put the Customer On Hold
How does it make you feel when someone keeps putting you on hold during a telephone conversation? Does it make you feel that there is someone or something more important than you that the other person is more concerned about? Is this the impression or message you really want to send to your customers?
You can put the customer on hold in other ways as well. You can allow delays or interruptions to virtually put service to your customer on hold. In either case, the customer will become impatient waiting for you to get back to them instead of giving them your undivided attention, which they want and deserve.
In what ways might you be putting your customers on hold?
How can you avoid putting customers on hold in these ways in the future?