In this section, we will have a look at some solutions by Cireson for Microsoft Service Manager.
The Cireson Self-Service Portal for end users is a complete replacement of the Microsoft Self-Service Portal for Service Manager. It empowers end users to perform everyday self-service tasks by providing an easy to use, personalized experience when reporting incidents, searching the knowledge base, and requesting services from the service catalog:
- Adaptive for any device to cater to the hyper-connected mobile world we live in
- 100% browser, mobile device, and OS agnostic
- Integrated HTML Knowledge Base for end users to solve their own problems
- Free download: http://cireson.com/apps/self-service-portal-community
Provide end users with a single, consumer-friendly storefront experience
The Cireson Analyst Portal integrates seamlessly with Microsoft Service Manager to allow management of day-to-day activities on any browser, device, or OS. Built on cutting edge HTML5, the Analyst Portal is fast, adaptive, and highly functional, allowing for quick and easy access and management of items - with or without a desktop in sight:
- Cutting edge architecture with memory cache on web server for enhanced performance and scalability
- 100% browser, mobile device, and OS agnostic
- Integrated HTML Knowledge Base to create, edit, manage, search, and view articles in HTML format within the Portal
Easily manage all your active work in a single streamlined view
Intelligent, dynamic, dashboards for business process domain areas provide insightful analytics to IT Managers including how a Service Management Team is performing, and helping to identify hot spots and data trends. Easily create your own dashboards with data from anywhere - Service Manager, System Center, or SQL data source.
Create powerful, intuitive dashboards with 17 standard charts and gauges
Cireson directly integrates with Microsoft Service Manager, Configuration Manger, and other sources to manage every asset life cycle from purchase to retirement. Ensure compliance, reduce costs, and gain control for all of your business's hardware and software assets:
- Track all hardware and software assets
- Microsoft true-up readiness
- Windows 10 upgrade readiness
- Office 365 migration planning
- Technical, organizational, and financial alignment
Cireson Asset Management provides Asset Managers with an effective life cycle view, revealing precisely where a particular asset is at any given moment. Track all of your IT asset details from the asset status, location, department, cost center, owner, warranty, maintenance, and software licensing to gain control on your true IT operational costs.
Comprehensive reporting based on asset data from the data warehouse and cube reporting engine within Service Manager
Perform scheduled data imports with built-in Microsoft System Center connectors, CSV file mapping, real-time Excel data updates, and other third-party sources via direct SQL Server access. No XML code knowledge required.
Easily handle asset receiving, inventory audits, and asset swaps from your smartphone or another Bluetooth device. Enhance mobile work and allow field technicians to update work on the fly.
Modify data, bulk import assets, and modify administration items and warranties/contracts, all within Microsoft Excel. Modify software and hardware assets as needed using the search capability.
Utilize the power of Microsoft Excel to streamline data management
Greatly reduce manual migration efforts including cleanup and modification, while helping to ensure data integrity. Choose what data, configurations, and objects to migrate for a configurable and customized experience:
- Migrate from Service Manager 2012 to Service Manager 2016
- Refresh your current environment
- Service Manager consolidation between environments
Cireson offers free Service Manager apps for the community to help maximize your System Center investment.
Download for free at http://cireson.com/free-community-apps
- Self-Service Portal: A complete replacement of the Microsoft Self-Service Portal for Service Manager. 100% browser, device, and OS freedom. Includes an HTML knowledge base to help users easily resolve issues on their own.
- Auto Close: Configure how many days an incident, service request, and so on, should be closed within.
- Advanced Send E-mail: Send e-mails to an affected user within the Service Manager console.
- Notify Analyst: Quickly configure the essential communications around incident and service request management.
- Action Log Notify: Notify the assigned-to analyst when an end-user comment is added and notify the affected user when an analyst comment is added.
- Service Desk Ticker: Create an announcement within Service Manager and communicate those announcements directly to an employee's computer in real time.
- Time Tracker: Record the amount of time spent working on specific types of work items.
The Cireson Community is an active, collaborative forum for discussion, questions, resources and general industry information, and insights around Service Manager, Cireson solutions, and other System Center products. Connect and collaborate on all of your Service Manager needs with IT community members, Cireson employees and customers, partners, and other industry experts.
Join the conversation at http://community.cireson.com