When a workflow rule's criteria is matched, the related actions (called automated actions) are executed: they can be built and reused whenever necessary, meaning that more than one workflow can trigger the same actions.

Workflows can use the following actions:

• Field update
• Task creation
• Email alert
• Outbound message

All these actions can be used on the approval and entitlement processes as well. Only email alerts can be used in flows and the Lightning Process Builder.

We'll see them in the following sections.