- a
- c
- a
- b
- b
- b
- b
- b, c, and g
- b
- a
- b
- a
- b and c
- c
- b
- a
- a, c, and e
- c
- b
- Title Page
- Copyright and Credits
- Dedication
- About Packt
- Contributors
- Preface
- Section 1: Security, Access, and Organization Management
- Secure Data Access
- Auditing and Monitoring
- Change Management
- Section 2: Data Model Management
- Extending Custom Objects
- Section 3: Sales and Service Cloud Applications
- Support Sales Strategies with Sales Cloud Features
- Service Cloud Applications
- Section 4: Data and Content Management
- Improving Data Quality with Duplicate Management
- Salesforce CRM Content Management
- Section 5: Reports and Dashboards
- Mastering Reports
- Visualizing Key Metrics with Dashboards
- Section 6: Process Automation
- Automation with Workflows
- Automating Record Approval with Approval Processes
- Lightning Process Builder
- Lightning Flows
- The Coding Approach
- Section 7: Taking Your Certification Exam
- Tips and Tricks for Passing Your Exam
- Mock Test A and B
- Assessments
- Other Books You May Enjoy
Chapter 1
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