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by Melanie Katzman
Connect First: 52 Simple Ways to Ignite Success, Meaning, and Joy at Work
Cover
Title Page
Copyright Page
Dedication
CONTENTS
PREFACE
PART I ESTABLISH RESPECT
1 SMILE Activate Immediate Connection
2 SAY “PLEASE” It Implies Freedom to Comply (or Not)
3 SAY “THANK YOU” The People You Neglect Can Undermine Your Success
4 CALL PEOPLE BY THEIR NAMES Ignite Attention and Recognize Individuality
5 OFFER PRAISE Pride Is Rocket Fuel
6 GOT IT? THEN SAY SO! Help Coworkers Manage Their Time
7 PROVIDE FEEDBACK It Benefits Everyone
PART II ENGAGE ALL OF YOUR SENSES
8 SEE EVERYBODY Those on the Margins Often Have Greater Perspective
9 LISTEN TO INSPIRE Deepen the Conversation by Responding Without Words
10 SILENCE Be Quiet Together
11 TOUCH It Transforms an Interaction
12 EAT TOGETHER Food Is Bait for Conversation and Creates Connection
PART III BECOME POPULAR
13 BE PRESENT Showing Up Is Just the Start
14 SHARE INFORMATION News Is a Virtual Valium
15 BE A MAGNET Become the Person People Want to Be With
16 KNOW HOW TO ENTER First Impressions Stick
17 TELL STORIES Connect by Hacking Your Colleagues’ Right Brains
18 DON’T JUST DO SOMETHING, SIT THERE! Luxuriate in Not Having an Immediate Solution
19 CHALLENGE NEGATIVE THINKING Stop Noise Pollution
20 HAVE A POINT OF VIEW Cultivate an Informed Perspective
21 YOU DON’T ALWAYS HAVE TO BE RIGHT Trust Me on This, I’m Not Wrong
PART IV GROW LOYALTY
22 ENSURE ROLE CLARITY Provide the Context and Permission
23 CONNECT JOBS TO THE LARGER MISSION There’s Always a Why
24 OFFER THE GIFT OF TIME We All Have Too Much to Do
25 KNOW WHEN YOU ARE DONE Clear Goals Enable You to Declare “Finished”
26 THERE’S PLENTY FOR EVERYONE! Assume an Abundance—Not Scarcity—Mentality
27 BANK SOCIAL COLLATERAL Give Now to Succeed in the Future
28 STROKE THEIR NARCISSISM All Egos Need a Little Love
29 CREATE RITUALS Celebrate Success and Grow from Mistakes
30 GENERATE JOY AND LAUGHTER Energize Your Workplace
PART V RESOLVE CONFLICT
31 STAND IN SOMEONE ELSE’S SHOES Experience Their Point of View
32 DECODE YOUR COLLEAGUES’ EMOTIONAL CLUES They’re the Key to Connection and Success
33 APOLOGIZE Don’t Justify or Explain Why
34 ACCEPT THAT YOU WON’T BE UNDERSTOOD Sometimes the System Isn’t Ready for Your Ideas
35 NEGOTIATE A PSYCHOLOGICAL CONTRACT Mutually Commit to Extreme Honesty
36 ADVOCATE FOR YOURSELF The Discomfort Will Be Worth It
37 NAME THE ELEPHANT It’s Taking Up Way Too Much Room
38 BE A SIMPLIFIER, NOT A COMPLICATOR Make Precision Execution Seem Easy
PART VI FIGHT FEAR
39 STEP OUTSIDE YOUR COMFORT ZONE Being a Little Terrified Is Good for You
40 INVITE OTHERS IN Take the First Step
41 BE A GRACIOUS HOST Tackling the Hard Stuff Is Easier When Everyone Is Comfortable
42 BE A PERSON FIRST! Help Strangers Feel Less Strange
43 FOCUS ON FACILITATION Boost the Quality of Conversations by Attending to Details
44 BUILD A BRIDGE Connect Through Nonwork Interests and Experiences
45 CREATE THE GROUP YOU WANT TO BE PART OF There’s Energy and Power in Numbers
46 BE PRACTICALLY OPTIMISTIC Instill Hope
PART VII HAVE A BIG IMPACT
47 EXPLORE THE UNKNOWN The Future Depends on It
48 HONOR HISTORY Let the Past Propel You Forward
49 EMBRACE AGING AT WORK 60 Is the New 30
50 LEVERAGE YOUR PLATFORM Make a Difference
51 CHALLENGE THE STATUS QUO Unleash Intergenerational Energy
52 DREAM AUDACIOUSLY Move Beyond Success to Significance
ACKNOWLEDGMENTS
REFERENCES
INDEX
ABOUT THE AUTHOR
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