You may want to reset the password for an e-mail account in two situations:
- If a user forgets his password and asks you for help
- If you want to prevent the owner of an account from accessing his e-mail for some reason; for example, he stopped working for you
To reset the password for an e-mail account, follow these steps:
- Sign in to your Office Live Small Business account.
- Pull down the More menu from the top navigation bar and then choose Account Management. The Account Management page appears.
- Click E-mail Accounts in the left navigation pane. The E-mail Accounts page appears. It displays a list of all of the e-mail accounts in your domain.
- Click the Reset password link in the Options column of the e-mail account for which you want to reset the password. The Reset account password dialog appears. Enter a new password, and then retype it in the Confirm password box as shown:
- Click OK. You should see the Account password reset confirmation dialog confirming the change as shown:
Although you see a Security warning in the Reset account password dialog, you haven't done anything wrong. The dialog draws your attention to the fact that although you've changed the password on the e-mail account, the owner of the account can still use other identifying information on the account, such as the secret question and the alternate e-mail address, to retrieve the password.
You don't have to worry about this if you've changed the password simply because the account owner forgot it. But if you changed it because you wish to prevent the account owner from accessing mail at this address, you must change the identifying information as well.
The Windows Live ID authentication system (called Passport Account Services in its previous incarnation) maintains the identifying information. To change it:
- Click the Go to Passport Account Services link at the bottom of the Account password reset confirmation dialog.
- Log in to the e-mail account with the new password that you just created, and change the identifying information.