Joan is the author of more than a dozen books about Windows and Office, including the popular Microsoft Windows XP Step by Step, and a contributor to the development of the Microsoft certification exams for the 2007 Office system and Windows Vista. Having learned about computers literally at her father’s knee, Joan’s wide-ranging experiences in various facets of the computer industry contribute to her enthusiasm for producing interesting, useful, and reader-friendly training materials. Joan is the President of Online Training Solutions, Inc. (OTSI) and an avid telecommuter. The power of the Internet and an obsession with technology have made it possible for Joan to live and work in New Zealand, Sweden, Denmark, and various locations in the U.S. during the past 15 years. Having finally discovered the delights of a daily dose of sunshine, Joan has recently settled in San Diego, California, with her husband Barry and their daughter Trinity.