With continuous variables, the median and the mean can differ if the data are not
equally spread out around the mean. If you have unusually large or small data points
compared to the others, this will affect the average. For instance, I once did business-to-business
research in which an important variable was size of the supplier (Lee, 2010). Average
supplier size was estimated at 1,108 employees. However, the median supplier size was only 60. What was happening? Simply, the sample mostly comprised small suppliers with around
60 employees. However, at the far end there were a few extremely large suppliers with
10,000 or even far more employees. These few very large suppliers make the average
far larger.
You should therefore always ask for both statistics when evaluating any continuous
variable. If there exist large differences in the mean and median then find out why
(usually we would look at the overall distribution of the variable as discussed below),
and decide what to do with this information.