- Microsoft Dynamics CRM 2011 Application Design
- Table of Contents
- Microsoft Dynamics CRM 2011 Application Design
- Credits
- About the Author
- About the Reviewers
- www.PacktPub.com
- Preface
- 1. Getting Started with Microsoft Dynamics CRM 2011
- 2. Customizing Microsoft Dynamics CRM 2011
- Project Training Enrolment System
- Requirement analysis for PTES
- Project Training Enrolment System Design
- Customization concepts in Microsoft CRM 2011
- Data model for PTES
- System configuration
- Setting up e-mail integration
- Customizing Microsoft CRM 2011 for PTES
- Creating a marketing list
- Using campaign activity in Microsoft CRM 2011
- Capturing the campaign response
- Summary
- 3. Using Processes in Microsoft Dynamics CRM 2011
- Employee Recruitment Management System basics
- Employee Recruitment Management System design
- Data model
- Customizing entities for Employee Recruitment Management System
- Creating/customizing entity fields:
- Setting a security model for ERMS
- Setting field-level security in Microsoft CRM 2011
- Processes in Microsoft CRM 2011
- Workflow scope
- Workflow steps
- Importing data in Microsoft CRM 2011
- Testing Employee Recruitment Management System
- Summary
- 4. Implementing Business Logic through Plugins
- 5. Using Web Resources in Microsoft CRM 2011
- Understanding web resources in Microsoft CRM 2011
- Creating web resources in Microsoft CRM 2011
- Attaching a web resource to Microsoft CRM 2011 entities
- Sample application using a Silverlight web resource
- A Silverlight web resource
- Bing Maps basics
- Deploying the Silverlight application in Microsoft CRM 2011
- Introduction to dashboards in Microsoft CRM 2011
- Testing our application
- Summary
- 6. Using External Web Applications in Microsoft CRM 2011
- 7. Using Mobile Client in Microsoft CRM 2011
- Introduction to the mobile client for Microsoft CRM 2011
- Security permissions required for Mobile Express
- Accessing Mobile Express
- Entities exposed to Mobile Express
- Functionalities available in Mobile Express
- The Mobiles Express form
- The Mobile Express view
- Creating and editing Microsoft CRM 2011 data
- Other mobile solutions for Microsoft CRM 2011
- Summary
- 8. Issue Tracker Using Microsoft CRM 2011
- Issue Tracker basics
- Application scope
- Issue Manager design
- Customizing Microsoft CRM 2011 for Issue Manager
- Setting up security roles
- Plugin to generate auto ID
- Plugin versus custom workflow assembly
- Issue assignment process
- Working with custom workflows
- Sending notifications using workflows
- Creating the Issue Manager dashboard
- Summary
- A. Data Model
- B. Hotel Entity Data Model and Design
- Index
-
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