In this chapter, we learned how we can leverage Microsoft CRM 2011 to build an employee recruitment application. We learned how to customize Microsoft CRM 2011 to fit our business-specific requirements, to create new fields and customize entity forms, and also to apply field-level security in Microsoft CRM 2011. Then we learned about relationships in Microsoft CRM 2011, how we can import data in Microsoft CRM 2011 with attachments, and how we can use a process to automate business activities. Finally, we learned about dialogs and workflows.

In the next chapter, we will show you how we can use Microsoft CRM 2011 to automate a hotel management system.