- Microsoft Dynamics CRM 2011 Application Design
- Table of Contents
- Microsoft Dynamics CRM 2011 Application Design
- Credits
- About the Author
- About the Reviewers
- www.PacktPub.com
- Preface
- 1. Getting Started with Microsoft Dynamics CRM 2011
- 2. Customizing Microsoft Dynamics CRM 2011
- Project Training Enrolment System
- Requirement analysis for PTES
- Project Training Enrolment System Design
- Customization concepts in Microsoft CRM 2011
- Data model for PTES
- System configuration
- Setting up e-mail integration
- Customizing Microsoft CRM 2011 for PTES
- Creating a marketing list
- Using campaign activity in Microsoft CRM 2011
- Capturing the campaign response
- Summary
- 3. Using Processes in Microsoft Dynamics CRM 2011
- Employee Recruitment Management System basics
- Employee Recruitment Management System design
- Data model
- Customizing entities for Employee Recruitment Management System
- Creating/customizing entity fields:
- Setting a security model for ERMS
- Setting field-level security in Microsoft CRM 2011
- Processes in Microsoft CRM 2011
- Workflow scope
- Workflow steps
- Importing data in Microsoft CRM 2011
- Testing Employee Recruitment Management System
- Summary
- 4. Implementing Business Logic through Plugins
- 5. Using Web Resources in Microsoft CRM 2011
- Understanding web resources in Microsoft CRM 2011
- Creating web resources in Microsoft CRM 2011
- Attaching a web resource to Microsoft CRM 2011 entities
- Sample application using a Silverlight web resource
- A Silverlight web resource
- Bing Maps basics
- Deploying the Silverlight application in Microsoft CRM 2011
- Introduction to dashboards in Microsoft CRM 2011
- Testing our application
- Summary
- 6. Using External Web Applications in Microsoft CRM 2011
- 7. Using Mobile Client in Microsoft CRM 2011
- Introduction to the mobile client for Microsoft CRM 2011
- Security permissions required for Mobile Express
- Accessing Mobile Express
- Entities exposed to Mobile Express
- Functionalities available in Mobile Express
- The Mobiles Express form
- The Mobile Express view
- Creating and editing Microsoft CRM 2011 data
- Other mobile solutions for Microsoft CRM 2011
- Summary
- 8. Issue Tracker Using Microsoft CRM 2011
- Issue Tracker basics
- Application scope
- Issue Manager design
- Customizing Microsoft CRM 2011 for Issue Manager
- Setting up security roles
- Plugin to generate auto ID
- Plugin versus custom workflow assembly
- Issue assignment process
- Working with custom workflows
- Sending notifications using workflows
- Creating the Issue Manager dashboard
- Summary
- A. Data Model
- B. Hotel Entity Data Model and Design
- Index
Author
Mahender Pal
Reviewers
Nishant Rana
James Wood
Acquisition Editor
Martin Bell
Lead Technical Editor
Martin Bell
Technical Editors
Ankita Meshram
Nitee Shetty
Copy Editors
Brandt D'Mello
Insiya Morbiwala
Aditya Nair
Alfida Paiva
Laxmi Subramanian
Project Coordinator
Joel Goveya
Proofreader
Aaron Nash
Indexer
Tejal Soni
Graphics
Valentina Dsilva
Production Coordinator
Manu Joseph
Cover Work
Manu Joseph
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