Economic shocks, 286

Effectiveness, 15

Efficiency, 15

Emotional contagion, 61

Emotion(s), 52–54

• about, 47–49, 48e

• basic, 48–49

• communication and, 181

• displayed, 55

• displays, controlling, 55

• and ethics, 51

• experiencing, 50

• felt, 55

• function of, 50–51

• moral, 49

• in negotiation, 239–240

• and norms, 141

• OB applications of, 59–63

• regulation

  • about, 58

  • ethics of, 59

  • influences and outcomes of, 58

  • techniques of, 58–59

• sharing, 171

• sources of, 51–55, 53e

• stability, 67, 68e, 69

• summary of, 62

• suppression, 58

Emotional dissonance, 56

Emotional intelligence (EI), 56–57, 57e

• leadership and, 188

Emotional labor, 55–56

Employee assistance programs (EAPs), 296–297

Employee engagement, 38

Employee involvement and participation (EIP), 127–129, 304

• Employee recognition program, 134

• Employee stock ownership plan (ESOP), 132–133

• Employee well-being, 11

Employment non-discrimination act (ENDA), 26

Enactive mastery, 108

Environment

• capacity, 260

• complexity, 260

• organizational structure and, 260–261

• three-dimensional model, 261, 261e

• volatility, 260

Equal Employment Opportunity Commission (EEOC), 26

Equity theory, 111–112, 111e

Escalation of commitment, 90–91

Ethical climate index (ECI), 269–270

Ethical climate theory (ECT), 269–270

Ethical work climate (EWC), 269–270

Ethic(s)

• behavioral, 12, 95

• choices, 12

• creativity and, 97

• decision making, 93–95

• dilemmas, 12

• emotion and, 51, 59

• expectations of, 278

• leadership, 200

• organizational culture and, 269–270, 278–279

• of political behavior, 222–223

• rewards for, 279

• three ethical decision criteria, 94

• training for, 278

Evidence-based management (EBM), 4–6

Exchange, 212

Exclusion, 20e

Exercise

• as source of emotions and moods, 54

• as stress management, 302

Exit response, 43

Expectancy theory, 115–116, 115e

Expertise, creativity and, 97

Expert power, 209

External equity, 129

Extraversion, 67, 68e, 69