Clicking on the Support menu item displays a drop-down selection list (shown in the following screenshot) with various options for obtaining the best type or level of support based upon your particular needs. The support options included are as follows:

• What's New
• Access to the (IBM Cloud) Support Center
• The ability to enter or Add (a) Ticket (a ticket is your request for information or support assistance)
• View Tickets (that is, all of your current and prior tickets)
• Status, where you have the ability to investigate issues reported by the entire IBM Cloud user community: