20 Reviewing and Extending the Concepts

Objectives Review and Key Terms

Objectives Review

In this chapter, we addressed many of the important sustainable marketing concepts related to marketing’s sweeping impact on individual consumers, other businesses, and society as a whole. Sustainable marketing requires socially, environmentally, and ethically responsible actions that bring value to not only present-day consumers and businesses but also future generations and society as a whole. Sustainable companies are those that act responsibly to create value for customers in order to capture value from customers in return—now and in the future.

Objective 20-1 Define sustainable marketing and discuss its importance. (pp 574576)

Sustainable marketing calls for meeting the present needs of consumers and businesses while preserving or enhancing the ability of future generations to meet their needs. Whereas the marketing concept recognizes that companies thrive by fulfilling the day-to-day needs of customers, sustainable marketing calls for socially and environmentally responsible actions that meet both the immediate and future needs of customers and the company. Truly sustainable marketing requires a smooth-functioning marketing system in which consumers, companies, public policy makers, and others work together to ensure responsible marketing actions.

Objective 20-2 Identify the major social criticisms of marketing. (pp 576583)

Marketing’s impact on individual consumer welfare has been criticized for its high prices, deceptive practices, high-pressure selling, shoddy or unsafe products, planned obsolescence, and poor service to disadvantaged consumers. Marketing’s impact on society has been criticized for creating false wants and too much materialism, too few social goods, and cultural pollution. Critics have also denounced marketing’s impact on other businesses for harming competitors and reducing competition through acquisitions, practices that create barriers to entry, and unfair competitive marketing practices. Some of these concerns are justified; some are not.

Objective 20-3 Define consumerism and environmentalism and explain how they affect marketing strategies. (pp 583589)

Concerns about the marketing system have led to citizen action movements. Consumerism is an organized social movement intended to strengthen the rights and power of consumers relative to sellers. Alert marketers view it as an opportunity to serve consumers better by providing more consumer information, education, and protection. Environmentalism is an organized social movement seeking to minimize the harm done to the environment and quality of life by marketing practices. Most companies are now accepting responsibility for doing no environmental harm. They are adopting policies of ­environmental ­sustainability—developing strategies that both sustain the environment and produce profits for the company. Both consumerism and environmentalism are important components of sustainable marketing.

Objective 20-4 Describe the principles of sustainable marketing. (pp 589593)

Many companies originally resisted these social movements and laws, but most now recognize a need for positive consumer information, education, and protection. Under the sustainable marketing concept, a company’s marketing should support the best long-run performance of the marketing system. It should be guided by five sustainable marketing principles: consumer-oriented marketing, customer value marketing, innovative marketing, sense-of-mission marketing, and societal marketing.

Objective 20-5 Explain the role of ethics in marketing. (pp 593596)

Increasingly, companies are responding to the need to provide company policies and guidelines to help their managers deal with questions of marketing ethics. Of course, even the best guidelines cannot resolve all the difficult ethical decisions that individuals and firms must make. But there are some principles from which marketers can choose. One principle states that the free market and the legal system should decide such issues. A second and more enlightened principle puts responsibility not on the system but in the hands of individual companies and managers. Each firm and marketing manager must work out a philosophy of socially responsible and ethical behavior. Under the sustainable marketing concept, managers must look beyond what is legal and allowable and develop standards based on personal integrity, corporate conscience, and long-term consumer welfare.

Key Terms

Objective 20-1

Objective 20-3

Objective 20-4

Discussion and Critical Thinking

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Discussion Questions

  1. A blue star icon. 20-1 Compare and contrast how the marketing concept, the societal marketing concept, and the sustainable marketing concept meet the needs of consumers and companies. (AASCB: Communication)

  2. 20-2 What are the major social criticisms of marketing? How do marketers respond to these criticisms? (AACSB: Communication; Reflective Thinking)

  3. A blue star icon. 20-3 Discuss the two major grassroots movements that work to keep companies’ sustainability efforts in line. (AACSB: Communication)

  4. 20-4 What is environmental sustainability? How should companies gauge their progress toward achieving it? (AACSB: Communication)

  5. 20-5 Describe the sustainability principles marketers can use to operate in a responsible and ethical manner? (AACSB: Communication)

Critical Thinking Exercises

  1. A blue star icon. 20-6 Figure 20.4 outlines a societal classification of products. Identify two products for each of the four categories and explain why they are deficient, pleasing, salutary, or desirable products. (AACSB: Communication; Reflective Thinking)

  2. 20-7 Suppose that you are leading PepsiCo’s environmental sustainability efforts. How would you gauge the effectiveness of these programs? How would you communicate your efforts to loyal consumers of your brand? (AACSB: Communication, Use of IT, Reflective Thinking)

  3. 20-8 In a small group, discuss each of the morally difficult situations in marketing presented in Table 20.1. Which ethics philosophy is guiding your decision in each situation? (AACSB: Communication; Ethical Reasoning)

Applications and Cases

Online, Mobile, and Social Media Marketing Teens and Social Media

Facebook recently announced that it will let teens’ posts become public. Before the change, Facebook would only allow 13- to 17-year-old users’ posts to be seen by their “friends” and “friends of friends.” Now, however, their posts can be seen by anyone on the network if they choose to make their posts “public.” Twitter, another social medium gaining popularity with teens, has always let users, including teens, share tweets publicly. But because of Facebook’s vast reach, privacy advocates are very concerned about this latest development, particularly when it comes to children’s safety. Online predators and bullying are real safety issues facing youth. Other criticisms of Facebook’s decision boil down to money—some argue that this is just about monetizing kids. Facebook will be able to offer a younger demographic to advertisers wanting to reach them. Facebook defends its actions, saying the change in policy is due to teenagers wanting the ability to post publicly, primarily for fundraising and promoting extracurricular activities such as sports and other school student organizations. Facebook has added precautions, such as a pop-up warning before teens can post publicly and setting “seen only by friends” as the default that must be changed if the teen desires posts to be public.

  1. 20-9 Is Facebook acting responsibly or merely trying to monetize kids as critics claim? (AACSB: Communication; Ethical Reasoning)

  2. 20-10 Come up with creative ways marketers can reach this demographic on Facebook without alienating their parents. (AACSB: Communication; Reflective Thinking)

Marketing Ethics Milking the International Market

Since the 1970s, Nestlé and other companies have faced criticism about their marketing of infant formula to families in underdeveloped countries. Their marketing has positioned formula as superior to breast milk and as a more modern way of feeding babies despite emerging research findings that breast milk usually led to healthier outcomes for babies. Third-world women grew dependent on infant formula to feed their babies but began watering it down to make it last longer and save money, often with contaminated water. This too often resulted in child malnourishment and other serious health problems and even death in some cases.

Nestlé has been accused by some child watchdog groups of using overly aggressive marketing tactics to sell its infant formula products. Nestlé targeted many new mothers with tactics such as providing samples, promoting products directly in hospitals and communities, and giving gifts to health-care workers and new moms. Other infant formula companies even hired salesgirls in nurses’ uniforms to drop by homes unannounced and sell potential customers on using baby formula rather than breastfeeding.

In April 2012, Nestlé acquired Pfizer’s infant nutrition unit, making it the biggest player in the infant formula market. According to The Guardian, this business unit generates approximately 85 percent of its revenues from emerging markets, demonstrating that Nestlé and other infant formula companies are still capitalizing on consumers in emerging economies. An International Nestlé Boycott Committee was started in 1984 to address this global issue and is still active today.

  1. 20-11 In a small group, conduct research on this topic and formulate a sustainable, responsible marketing plan for marketing infant formula across the globe. Present your plan. (AACSB: Communication, Use of IT, Ethical Reasoning)

  2. 20-12 Is it wrong for marketers to create wants where none exist in the marketplace in order to make profits? Support your answer. (AACSB: Communication, Ethical Reasoning)

Marketing by the Numbers The Cost of Sustainability

Kroger, the country’s leading grocery-only chain, added a line of private-label organic and natural foods call Simple Truth to its stores. If you’ve priced organic foods, you know they are more expensive. For example, a dozen conventionally farmed grade-A eggs at Kroger costs consumers $1.70, whereas Simple Truth eggs are priced at $3.50 per dozen. One study found that, overall, the average price of organic foods is 85 percent more than conventional foods. However, if prices get too high, consumers will not purchase the organic options. One element of sustainability is organic farming, which costs much more than conventional farming, and those higher costs are passed on to consumers. Suppose that a conventional egg farmer’s average fixed costs per year for conventionally farmed eggs are $1 million per year, but an organic egg farmer’s fixed costs are three times that amount. The organic farmer’s variable costs of $1.80 per dozen are twice as much as conventional farmer’s variable costs. Refer to Appendix 2, Marketing by the Numbers, to answer the following questions.

  1. 20-13 Most large egg farmers sell eggs directly to retailers. Using Kroger’s prices, what is the farmer’s price per dozen to the retailer for conventional and organic eggs if Kroger’s margin is 20 percent based on its retail price? (AACSB: Communication; Analytical Reasoning)

  2. 20-14 How many dozen eggs does a conventional farmer need to sell to break even? How many does an organic farmer need to sell to break even? (AACSB: Communication; Analytical Reasoning)

Video Case Honest Tea

Honest Tea, the Coca-Cola brand that produced $130 million in global revenues last year, got its start because cofounder Seth Goldman didn’t like the options in the beverage coolers at convenience stores. So with the help of a former professor, he launched Honest Tea—the nation’s first fully organic bottled tea.

But the company’s drive for success was not based not as much on profits as on a desire to change the world. With social responsibility steeped deep into its business model, Honest Tea set out to help develop the economic structure of impoverished nations. Honest Tea purchased raw ingredients from Native American and South African farmers and invested in its supplier-farmers to help them become self-reliant. Although Honest Tea has been a wholly owned subsidiary of the Coca- Cola Company since 2011, it continues to operate on the principles of social responsibility established by its founders.

After viewing the video featuring Honest Tea, answer the following questions:

  1. 20-15 List as many examples as you can showing how Honest Tea defies the common social criticisms of marketing.

  2. 20-16 How does Honest Tea practice sustainable marketing?

  3. 20-17 With all its efforts to do good, can Honest Tea continue to do well? Explain.

Company Case adidas: Athletic Apparel with Purpose

As CEO of the adidas Group for the past 15 years, Herbert Hainer has made quite a mark. Although the global athletic footwear and apparel giant has established itself as a leader in just about every sport, Hainer’s legacy might stand in an area that has little to do with basketball, baseball, or even soccer. Under Hainer’s influence, adidas has emerged as one of the global leaders in sustainable practices. Last year, the Germany-based sports giant ranked fifth among the Global 100 Most Sustainable Corporations.

A Marathon, Not a Sprint

Some companies have sustainability built in to their DNA. Companies such as Patagonia, Ben & Jerry’s, and Method were founded by folks who were more driven to create socially responsible products, companies, and business practices than to make money. But companies such as Unilever, BMW, and adidas—all current sustainability leaders—discovered over time that they could succeed financially in their respective industries while at the same time being kind to the environment and providing better working conditions. In fact, these companies contend that a sound strategic plan built on sustainable practices makes them better financial performers than they might be otherwise.

adidas came to that realization nearly 20 years ago. In 1998, the company issued its first official environmental statement. In the years that followed, it tracked its performance against social and environmental goals and made its progress transparent in an annual report. But in 2008, the company revised its sustainability strategy, making it more comprehensive and ambitious than ever before.

These days just about every company makes claims about reducing its carbon footprint. But adidas’s sustainability path stands as a model to any company that truly wants to make a difference. In short, making a difference when it comes to the health and well-being of the planet and its inhabitants takes more than just lip service. For a company to make an impact, sustainability must be ingrained in its organizational culture.

At adidas, such a cultural commitment is apparent in the degree to which the company has woven sustainability into its core business. Using a sports analogy, adidas’s sustainability statement describes its efforts to become more sustainable and socially responsible as a marathon, not a sprint. “It’s about preparedness and setting the right pace, having both the drive and the stamina to make it the distance. And most of all, it is about endurance: overcoming setbacks and difficulties, keeping the finishing line always in the forefront of our minds.”

Some time ago, adidas established a set of core values that have shaped its corporate culture: performance, passion, integrity, and diversity. If these were just words on the wall at corporate headquarters, they wouldn’t amount to much. But at adidas, these values “commit us to playing by the rules that society expects of a responsible company.” Such values create the cultural infrastructure that drives “designing products that are environmentally sound . . . reducing the environmental impacts of our day-to-day operations and in our supply chain . . . setting workplace standards for our suppliers to meet . . . looking after the well-being and careers of our employees . . . and making a positive contribution to the communities where we operate.”

The Four Ps of Sustainability

To translate this culture into action, adidas sticks to the four Ps—but not the same four Ps that make up the marketing mix. Rather, adidas frames and reviews its sustainability goals and performance within the context of four pillars—people, product, planet, and partnership. It’s what adidas calls its “Fair Play Framework.”

People. “We positively influence the lives of our employees, factory workers, and people living in the communities where we have a business presence.” To achieve a more positive impact on the lives of people, adidas involves itself in hundreds of community projects with either financial support or providing employees as volunteers. But the “people” pillar also teaches common sense in doing the right thing.

When the owners of an apparel factory in Indonesia promptly closed and abandoned a factory just six months after being unable to resolve differences with adidas regarding its operations, hundreds of workers were left without jobs. adidas was there to ensure the workers were taken care of. This included millions of dollars in humanitarian aid, placement services, and direct advocacy with the Indonesian government to improve workers’ rights. These efforts had a direct and positive impact on the lives of people who had been working to make adidas products.

Product. “We find better ways to create our products—mainly through efficiencies, increased use of more sustainable materials, and innovation.” Among the product targets are specific goals, such as reducing the number of colors used in products by 50 percent, reducing product samples to intermediaries through virtualization, and increasing the use of sustainable materials in footwear and apparel. As the company focuses on these and other initiatives, compliance can be tracked, as can the impact on such factors as water usage, carbon emissions, and volume of product being disposed of in landfills.

For example, the adidas’s virtualization project has reduced the demand for samples by 2.4 million items over a four-year period. Its initiative to source 100 percent of its cotton as “sustainable cotton” takes into account the use of water, health of the soil, and quality of the fiber. adidas is 43 percent of the way to its goal and ahead of schedule. And increasing the use of innovative fabrics has saved 50 million liters of water by reducing the amount needed to launder such items.

Planet. “We reduce the environmental footprint of both our own operations and our suppliers’ factories.” In addition to product actions that reduce environmental impact, adidas also sets goals targeting operational facilities and human behavior. One of the main initiatives for this pillar is the ISO 14001 certification of company and supplier facilities. To move office buildings, factories, and distribution plants toward the international standards for certification, adidas sets specific goals and provides employees with specific directives.

For example, the company has a goal to reduce energy consumption by 15 percent. Some directives include turning off computers when they are not in use and turning off lights when people leave a room or their office. To achieve a goal of 50 percent reduction in paper use, employees are encouraged to “think before printing” and “reuse paper for notes.” adidas has almost fulfilled each of these goals.

Partnership. “We engage with critical stakeholders and collaborate with partners to improve our industry.” The partnership pillar provides direction and motivation to seek out supplier, distributor, and relationships with other organizations that are trying to achieve the same sustainability goals as adidas. This includes working with partners to help them develop strategies whereby they can get on track and make progress. As one example, the adidas Group is an active participant of the Sustainable Apparel Coalition, a trade association that has worked to develop an index for measuring and tracking the comprehensive environmental and social impact of products across the value chain.

Doing Well by Doing Good?

These are just a few examples of how adidas is putting sustainable concepts into action and achieving sustainability results. Not only is adidas achieving results, it is being recognized for them. Its recent fifth-place ranking is not its first time on the Global 100 Index list—it the company’s 11th appearance. adidas has also garnered Gold Class status and Sector Leader awards from ­RobecoSam—a well-known investment firm that focuses on sustainability investing. And adidas has been included in the Dow Jones Sustainability Indexes for each of the past 15 years.

Although adidas is clearly succeeding at implementing sustainable practices, one big question remains: Does all this do-gooding translate into sound financial performance as many companies claim? Many adidas stakeholders have asked that question. During Hainer’s watch, superstar Nike has risen to such global dominance that adidas’s financial performance is suffering. While Nike’s revenues have shown strong gains year over year, adidas’s have flattened. Not only has Nike been outperforming adidas in the United States, but Nike is getting the best of adidas in sales growth on its home turf in Europe. Nike is even stealing adidas’s thunder in soccer, a sport where the German company has long been the global leader.

But adidas continues to press forward in its efforts to make the company and the world better places. In Hainer’s own words, “We are not perfect and we do not always get it right. But as we go about our work, we aim to honor the spirit of ‘fair play’ in everything we do. Therefore, let me assure you that we continue to take serious responsibility for our actions. And we continue to integrate sustainability into our business strategy.”

Questions for Discussion

  1. 20-18 Give as many examples as you can for how adidas defies the common social criticisms of marketing.

  2. 20-19 Of the five sustainable marketing principles discussed in the text, which one best describes adidas’s approach?

  3. 20-20 Analyze adidas’s business according to the Societal Classification of Products (Figure 20.4).

  4. 20-21 Would adidas be more financially successful if it were not so focused on social responsibility? Explain.

Sources: Margaret Ekblom, “Adidas’s Version of Sustainability Ethics—The World Is Flat,” Stakeholderorgwed, April 14, 2016, https://stakeholderorgwed.wordpress.com/2016/04/14/adidas-and-the-4ps-to-achieving-sustainable-ethics/; “Spotlight on the 2016 Global 100,” Corporate Knights, January 20, 2016, www.corporateknights.com/reports/global-100/spotlight-on-the-2016-global-100-14533333/; and information from www​.adidas-group.com/en/sustainability/managing-sustainability/general-​approach/#/our-sustainability-strategy/and www​.adidas-group​. com/​en/​sustainability/reporting-policies-and-data/sustainability-reports/, accessed June 2016.

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  1. 20-22 How can marketing practices create barriers to entry that potentially harm other firms? Are these barriers helpful or harmful to consumers?

  2. 20-23 Discuss the principles that will guide marketing managers to determine the moral importance of each situation they face.

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