11 Reviewing and Extending the Concepts

Objectives Review and Key Terms

Objectives Review

In this chapter, we examined some additional pricing considerations—new product pricing, product mix pricing, price adjustments, initiating and reacting to prices changes, and pricing and public policy. A company sets not a single price but rather a pricing structure that covers its entire mix of products. This pricing structure changes over time as products move through their life cycles. The company adjusts product prices to reflect changes in costs and demand and account for variations in buyers and situations. As the competitive environment changes, the company considers when to initiate price changes and when to respond to them.

Objective 11-1 Describe the major strategies for pricing new products. (pp 308309)

Pricing is a dynamic process, and pricing strategies usually change as the product passes through its life cycle. The introductory stage—setting prices for the first time—is especially challenging. The company can decide on one of several strategies for pricing innovative new products: It can use market-skimming pricing by initially setting high prices to “skim” the maximum amount of revenue from various segments of the market. Or it can use market-penetrating pricing by setting a low initial price to penetrate the market deeply and win a large market share. Several conditions must be set for either new product pricing strategy to work.

Objective 11-2 Explain how companies find a set of prices that maximizes the profits from the total product mix. (pp 309311)

When the product is part of a product mix, the firm searches for a set of prices that will maximize the profits from the total mix. In product line pricing, the company determines the price steps for the entire product line it offers. In addition, the company must set prices for optional products (optional or accessory products included with the main product), captive products (products that are required for using the main product), by-products (waste or residual products produced when making the main product), and product bundles (combinations of products at a reduced price).

Objective 11-3 Discuss how companies adjust their prices to take into account different types of customers and situations. (pp 311319)

Companies apply a variety of price adjustment strategies to account for differences in consumer segments and situations. One is discount and allowance pricing, whereby the company establishes cash, quantity, functional, or seasonal discounts, or varying types of allowances. A second strategy is segmented pricing, where the company sells a product at two or more prices to accommodate different customers, product forms, locations, or times. Sometimes companies consider more than economics in their pricing decisions, using psychological pricing to better communicate a product’s intended position. In promotional pricing, a company offers discounts or temporarily sells a product below list price as a special event, sometimes even selling below cost as a loss leader. Another approach is geographical pricing, whereby the company decides how to price to distant customers, choosing from such alternatives as FOB-origin pricing, uniform-delivered pricing, zone pricing, basing-point pricing, and freight-absorption pricing. Using dynamic pricing, a company can adjust prices continually to meet the characteristics and needs of individual customers and situations. Finally, international pricing means that the company adjusts its price to meet different conditions and expectations in different world markets.

Objective 11-4 Discuss the key issues related to initiating and responding to price changes. (pp 320322)

When a firm considers initiating a price change, it must consider customers’ and competitors’ reactions. There are different implications to initiating price cuts and initiating price increases. Buyer reactions to price changes are influenced by the meaning customers see in the price change. Competitors’ reactions flow from a set reaction policy or a fresh analysis of each situation.

There are also many factors to consider in responding to a competitor’s price changes. The company that faces a price change initiated by a competitor must try to understand the competitor’s intent as well as the likely duration and impact of the change. If a swift reaction is desirable, the firm should preplan its reactions to different possible price actions by competitors. When facing a competitor’s price change, the company might sit tight, reduce its own price, raise perceived quality, ­improve quality and raise price, or launch a fighter brand.

Objective 11-5 Overview the social and legal issues that affect pricing decisions. (pp 322326)

Many federal, state, and even local laws govern the rules of fair pricing. Also, companies must consider broader societal pricing concerns. The major public policy issues in pricing include potentially damaging pricing practices within a given level of the channel, such as price-fixing and predatory pricing. They also include pricing practices across channel levels, such as retail price maintenance, discriminatory pricing, and deceptive pricing. Although many federal and state statutes regulate pricing practices, reputable sellers go beyond what is required by law. Treating customers fairly is an important part of building strong and lasting customer relationships.

Key Terms

Objective 11-1

Objective 11-2

Objective 11-3

Discussion and Critical Thinking

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Discussion Questions

  1. 11-1 Name and describe the two broad new-product pricing strategies. When would each be appropriate? (AACSB: Communication)

  2. A blue star icon. 11-2 Define product bundle pricing. Give examples where companies have used this pricing strategy. (AACSB: Communication; Reflective Thinking)

  3. 11-3 What is psychological pricing, and how is it used by sellers? Give an example. (AACSB: Communication)

  4. A blue star icon. 11-4 Discuss the decisions companies face when initiating price increases. (AACSB: Communication)

  5. 11-5 Discuss the major public policy issues in pricing practices within a given channel level and across channel levels. (AACSB: Communication)

Critical Thinking Exercises

  1. A blue star icon. 11-6 Alicia is a self-employed hair stylist who owns her own salon. She has asked you to consult with her on how to generate more revenue. Using the price adjustment strategies discussed in the chapter, advise Alicia on her options to increase overall sales. (AACSB: Communication; Reflective Thinking)

  2. 11-7 Bridgestone Corporation, the world’s largest tire and rubber producer, recently agreed to plead guilty to price-fixing along with 25 other automotive suppliers. What is price-fixing? Discuss other recent examples of price-fixing. (AACSB: Communication; Reflective Thinking)

  3. 11-8 Identify three online price-comparison shopping sites or apps and shop for a product you are interested in purchasing. Compare the price ranges given at the three sites. Based on your search, determine a “fair” price for the product. (AACSB: Communication; Use of IT; Reflective Thinking)

Applications and Cases

Online, Mobile, and Social Media Marketing Krazy Coupon Lady

Price-conscious consumers are all about finding the best deal. Some even make a sport of it! Krazy couponers, Heather and Joanie, have been showcased on many national television shows and in web and print articles. The two friends run a highly successful company that works tirelessly to uncover the best deals, enabling families to save money. Posted on their website, www.krazycouponlady.com, is the company mantra “You’d be krazy not to be one of us!” The website features promotions and alerts to special pricing on products as well as coupons and discounts to help consumers stretch their dollars. Also featured are retailers with sale-priced merchandise, coupons, and promotions. Community members post their best deals in the brag section.

  1. 11-9 Visit www.krazycouponlady.com and browse a deal you would consider purchasing. After identifying the deal, conduct an online price comparison at various retailers to determine the range of prices you would typically pay for the product. Present your conclusions. (AACSB: Communication; Use of IT; Reflective Thinking)

  2. 11-10 Using www.krazycouponlady.com, click on Stores, Coupons, and Deals on the navigation bar and make a list of the featured products. Identify the pricing strategy used by the retailer. (AACSB: Communication; Use of IT; Reflective Thinking)

Marketing Ethics Less Bang for Your Buck

Over the past several years, careful shoppers may be spending about the same amount of money at the grocery store but leaving the store with a lighter load in their grocery bags. Food prices on many items have increased, and food manufacturers are facing the same challenges as consumers. With increases in raw materials and transportation, making a profit requires a very sharp pencil. According to Phil Lempert, editor of SupermarketGuru.com, “The reality is, if you look at USDA projections, food is going to get more expensive. And as a result, food companies are going to do one of two or three things: Raise prices and keep packages the same, or reduce the quantity in the package. Or do a little of both.”

  1. 11-11 Week after week, consumers shop for many of the same groceries. At some point, the product may be priced the same and look the same as before but with less in the package. If consumers are not made aware of the change, is this deception? Is this different from deceptive pricing? Explain. (AACSB: Communication; Ethical Reasoning; Reflective Thinking)

  2. 11-12 Develop a list of the products you buy from a grocery store, dollar store, or convenience store where one of two things has occurred: The price has increased or the quantity in the package has decreased. Were you aware of the changes? Explain. (AACSB: Communication; Reflective Thinking)

Marketing by the Numbers Louis Vuitton Price Increase

One way to maintain exclusivity for a brand is to raise its price. That’s what luxury fashion and leather goods maker of Louis Vuitton did. The company does not want the brand to become overexposed and too common, so it raised prices 10 percent and is slowing its expansion in China. The Louis Vuitton brand is the largest contributor to the company’s $13.3 billion revenue from its fashion and leather division, accounting for $8 billion of those sales. It might seem counterintuitive to want to encourage fewer customers to purchase a company’s products, but when price ­increases, so do the product’s contribution margins, making each sale more profitable. Thus, sales can drop and the company can still maintain the same profitability as before the price hike.

  1. 11-13 If the company’s original contribution margin was 40 percent, calculate the new contribution margin if price is increased 10 percent. Refer to Appendix 2, Marketing by the Numbers, paying attention to endnote 6 on the price change explanation in which the analysis is done by setting price equal to $1.00. (AACSB: Communications; Analytic Reasoning)

  2. 11-14 Determine by how much sales can drop and still let the company maintain the total contribution it had when the contribution margin was 40 percent. (AACSB: Communication; Analytic Reasoning)

Video Case Hammerpress

Printing paper goods may not sound like the best business to get into these days. But Hammerpress is a company that is carving out a niche in this old industry. And Hammerpress is doing it by returning to old technology. Today’s printing firms use computer­driven graphic design techniques and printing processes. But Hammerpress creates greeting cards, calendars, and business cards that are hand-crafted by professional artists and printed using traditional letterpress technology.

When it comes to competing, this presents both opportunities and challenges. While Hammerpress’s products certainly stand out as works of art, the cost for producing such goods is considerably higher than the industry average. This video illustrates how Hammerpress employs dynamic pricing techniques in order to meet the needs of various customer segments and thrive in a competitive environment.

After viewing the video featuring Hammerpress, answer the following questions:

  1. 11-15 How does Hammerpress employ the concept of dynamic pricing?

  2. 11-16 Discuss the three major pricing strategies in relation to Hammerpress. Which of these three do you think is the company’s core strategic strategy?

  3. 11-17 Does it make sense for Hammerpress to compete in product categories where the market dictates a price that is not profitable for the company? Explain.

Company Case Lululemon: Indulging Customers at a Premium Price

It’s a warm summer evening in Brooklyn’s Prospect Park. ­Hundreds of yoga practitioners—commonly known as yogis—have turned out for a free class, arranged on the turf in a perfect grid, mats on the ground. Following the instructions of the class leader, it’s one long set of downward-facing dogs, half-moons, and warrior Is, IIs, and IIIs. While these New Yorkers come from various walks of life, most of them have one thing in common. They’re wearing outfits by Lululemon—the hottest yoga apparel brand this side of India. The brand’s dominance among attendees shouldn’t come as a surprise as Lululemon sponsors this free weekly event, providing yoga-appropriate music and teachers from local studios with names like Bend & Bloom, Prana ­Power Yoga, and Tangerine Hot Yoga. But these Lululemon loyalists have one other thing in common. They paid a premium price for their outfits—and they couldn’t be happier.

Vancouver-based Lululemon has quickly risen to the top of a bustling market that it has played a major role in defining. With approximately 400 stores around the world, Lululemon peddles its own brand of yoga-inspired apparel with its instantly recognizable logo—an iridescent lowercase a that resembles an omega. But far more than clothing, this brand perpetuates an image and a lifestyle. The company exudes the philosophy capture by its manifesto: “We are passionate about sweating every day and we want the world to know it. Breathing deeply, drinking water and getting outside also top the list of things we can’t live without.” In other words, this brand is active, healthy, and back-to-nature and isn’t shy about saying so. It’s that image complimented by a “no discounts” credo that has a fanatically loyal customer base willing to buy everything Lululemon and not even blink at paying full premium prices.

Riding the Wave

While yoga has been practiced in the United States since the 1960s, over the past 20 years, it has emerged from a niche activity practiced by devout New Agers to become part of the cultural mainstream. Yoga is all the rage now with everyone from students to stressed-out young professionals to retirees among the devotees of this 5,000-year-old practice. Over the past four years in the United States alone, the largely female population of yogis has increased by 50 percent to more than 36 million. More than twice that many say they want to try it for the first time in the next 12 months. They won’t need to go far—there are more than a dozen different types of yoga being taught and practiced through classes in commercial studios, including hatha yoga, acro yoga, iyengar yoga, power yoga, hot yoga, prenatal yoga, and restorative yoga. Spending on classes, clothing, and equipment has also shot up in the past four years, increasing 60 percent to a whopping $16 billion.

As this fitness explosion began to take shape, Lululemon founder Chip Wilson took notice. Having developed a passion for technical athletic fabrics through 20 years in the surf, skate, and snowboarding business, Wilson was no stranger to the apparel industry. But after taking his first yoga class in the mid-1990s, he was hooked. Convinced yoga’s time had come, he put his efforts into developing alternatives to the standard cotton yoga clothing of the time—a material that to him seemed completely inappropriate for sweaty, stretchy power yoga.

After establishing the company in 1998, Wilson began selling Lululemon clothing through yoga instructors. In November 2000, the first Lululemon store opened for business in a beach town near Vancouver. The original concept was for the store to sell clothing while also serving as a community hub where the mental and spiritual aspects of living a healthy and powerful life could be taught and discussed. But the popularity of Lululemon’s clothing made it impossible for employees to focus on anything other than selling clothing. People were drawn to the fabric, a four-way stretch blend of nylon and lycra. Sub-branded “Luon,” the “sweat-wicking and cottony-soft” material is the company’s signature fabric.

Since its first products, Lululemon has focused on innovative fabrics for every application, including Luxtreme, a version of Luon designed for the most hardcore workouts; Swift, a strong and lightweight fabric designed for freedom of movement; Boolux, a blend of natural fibers designed for warmth and breathability; Nulu, a buttery-soft and superlight version of Luon designed for a “naked” feel; and Vitasea, an ultrasoft blend of cotton, spandex, and seaweed—yes, seaweed.

In addition to developing fabrics to enhance yoga workouts, Lululemon also focused on style. With unique cuts and colors, Lululemon developed a full line of yoga apparel including full-length and crop pants, tanks, sports bras, underwear, and headbands. Women couldn’t get enough of Lululemon, and the brand became a big driver of “athleisure”—a fashion trend that takes workout-designed clothing outside the workout into casual and social occasions and even into the workplace. Lululemon has ridden this wave, developing lines for running, swimming, and training as well as clothing and accessories for getting to and from “the workout.” With a full line for men as well, Lululemon has done a superb job of giving devotees something for every occasion.

Where Price Is No Object

As the brand’s popularity skyrocketed, it quickly became a symbol of status and cultural capital as a fixture in the wealthiest counties of the country. Said one Westchester local to a new move-in, “It’s fine if you like Lululemon, because that’s all women wear up here.” A Lululemon employee at its Boulder, Colorado, store ­reported, “Women would come down from Aspen and Vail in SUV-loads. They would drop $2,000 easy, [saying] ‘I like that top, I’ll take one in every color.’” And it isn’t just the clothes. The company’s reusable shopping bags—plastered with self-improvement quotes like “Do one thing a day that scares you”—are used by women for all kinds of tasks, carried with pride as though they were Gucci. With the brand on display, Luluheads—as they’ve come to be called and call themselves—are letting people know they are spiritual, healthy, and very flexible and can afford to pay $68 for their T-shirts.

Premium price is typically a hallmark of status brands, and it’s no different with Lululemon. Its signature article is the Groove Pant, priced at $98. While all the top athletic apparel brands have now jumped on board with their own lines of yogawear, Lululemon is priced at the top of the heap. Nike sells its most comparable version for $90, while Athleta (Gap), Under Armour, and Reebok sell theirs at $79, $60, and $50, respectively. Pricing for Lululemon’s other apparel items compares to competitive offerings in a similar manner. Widening the price gap between Lululemon and the competition even further is the brand’s aversion to discounts. Products are rarely marked down in stores. Instead, the company sells unsold inventory at modest discounts through only 10 outlet stores or through the company website under the section “We made too much.” The fine print stipulates, “No returns, no exchanges.”

Expensive—but Worth It

The big question is are Lululemon’s products worth the premium price? As with any premium-priced product, numerous individuals have made their own comparisons and have broadcast their opinions via social media. More official inquiries have been made by the business and fashion press. These comparisons reveal differences across the brands. Fabric blends vary a bit, as do styles, fit, and features. But as with most apparel items, perceptions of quality come down to personal preference. Ask Luluheads and they will tell you with conviction that Lululemon’s products fit better, feel nicer, last longer, and are more flattering than any competing goods.

On top of perceptions of product quality, the Lulu faithful also point to the shopping experience. Like buying coffee at Starbucks, customers are drawn to the ambience that—when it comes to buying athletic apparel—can only be found in a Lululemon store. Stores are designed to be all at once warm, inviting, eclectic, and accessible. Customers are pampered by “educators” and “key leaders”—Lulu-speak for “sales associates” and “supervisors.” And Wilson’s original retail vision has come to fruition as community ambassadors—local experts who get a 30 percent discount on Lulu merchandise and exposure for their own businesses—provide in-store workshops and classes on various aspects of healthy living. More Victoria’s Secret than Under Armour, Lululemon has full control over its retail experience as the only vertically integrated retailer of athletic wear for women. As one investment banker puts it, “You can go to Sports Authority to get stuff made by Nike for women, but you just don’t feel indulgent there.”

There are many who have pointed out the irony of a brand that has become an icon of materialism based on selling clothing for yoga—a practice rooted in the philosophy of avoiding all forms of self-indulgence. But the Lululemon faithful either don’t get the irony or don’t care. Over the past four years, Lululemon’s revenues have doubled from $1 billion to $2 billion as it maintains a healthy 13 percent profit margin. And while the company’s stock price took a dive a couple of years ago amid various controversies, it has averted the lasting effects of such as the value of its stock has recovered to nearly $10 billion. The company certainly faces challenges as it fends off more and more competition in an already crowded field. Claiming it doesn’t want to build more than 400 stores, it may also be reaching its peak. But so long as Luluheads abound, Lululemon will be doing upward-facing dogs all the way to the bank.

Questions for Discussion

  1. 11-18 Relative to customer value, explain customers’ willingness to pay premium prices for Lululemon’s products.

  2. 11-19 Based on principles from the chapter, explain how price affects customer perceptions of the Lululemon brand.

  3. 11-20 Could Lululemon have achieved the same level of success had it executed an alternative pricing strategy?

  4. 11-21 Can Lululemon continue to succeed by employing the same premium-pricing strategy? Explain.

Sources: Based on information from Murray Newlands, “How Lululemon Made Their Brand Iconic,” Forbes, February 21, 2016, www.forbes.com/sites/mnewlands/2016/02/21/how-lululemon-made-​their-brand-iconic-an-interview-with-svp-of-brand-programs-eric-​petersen/3/#869e22340aad; “2016 Yoga in America Study Conducted by Yoga Journal and Yoga Alliance Reveals Growth and Benefits of Practice,” PR Newswire, January 13, 2016, www.prnewswire.com/news-​releases/2016-yoga-in-america-study-conducted-by-yoga-journal-and-yoga-alliance-reveals-growth-and-benefits-of-the-practice-300203418.html; Bryant Urstadt, “Lust for Lulu,” New York Magazine, July 26, 2009, www.nymag.com/shopping/features/58082/; Joe Avella and Sara Silvertein, “Here’s How $98 Lululemon Yoga Pants Compare to Cheaper Alternatives,” Business Insider, January 23, 2015, www.businessinsider.​com/yoga-pants-lululemon-reebok-athleta-price-value-2015-1; Brittany McAndrew, “Lululemon Goes Beyond the In-Store Experience,” Alu Mind, April 15, 2014, www.alumind.com/article/lululemon-goes-beyond-​store-experience/; and information from www.info.lululemon.com/about and http://shop.lululemon.com/, accessed June 2016.

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  1. 11-22 Explain how businesses implement segmented pricing and discuss conditions necessary for success.

  2. 11-23 Any charge that is not airfare is referred to as ancillary revenue for airlines—and they are cleaning up on it to the tune of $20 billion a year. While consumers can avoid some fees, such as those for food, preferred seating, and wi-fi, the majority can’t avoid baggage fees. What type of pricing strategies are airlines using? Is it ethical for airlines to charge baggage fees?

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