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Book 9: E-Business for the Nonprofit
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Book 9: E-Business for the Nonprofit
by Joel Elad, Shannon Belew
Starting an Online Business All-in-One For Dummies, 5th Edition
Cover
Cover
Introduction
About This Book
Foolish Assumptions
Icons Used in This Book
Beyond the Book
Where to Go from Here
Book 1: Start-Up Essentials
Chapter 1: Starting from Scratch
What Are You Waiting For? Start Your Business Now!
Choosing Just the Right Business
Getting Started
Chapter 2: Turning Ideas into a Viable Internet Business
Thinking Like an Online Entrepreneur
Putting Your Business Idea Under the Microscope
Identifying Your Market and Target Customer
Competing to Win: Analyzing Your Competition
Chapter 3: Getting Real: Creating a Usable Business Plan
Understanding the Value of a Plan
Recognizing That the Parts of the Plan Make a Whole
Getting Help to Write the Plan
Using a Business Plan Today, Tomorrow, and Always
Chapter 4: Funding Your Online Business
Bootstrapping the Low-Cost, No-Cost Site
Finding the Perfect Investor
Checking Out Alternative Financing
Taking a Shortcut: Purchasing an Existing Site
Chapter 5: Creating Policies to Protect Your Website and Customers
Taking Care of Customers
Putting Policies in Place
Delivering On Your Promises
Chapter 6: Setting Up Shop: What You Need for Online Efficiency
A Floor Plan for Success
Must-Have Equipment
Tools for Your Desktop
Your Essential Software Toolkit
Connectivity: Today’s Internet Options and More
Book 2: Legal and Accounting
Chapter 1: Minding the Law
Keeping Your Business Legal
Zoning for Business (at Home)
Obtaining Business Licenses
Chapter 2: Choosing the Right Foundation: From Partnerships to Corporations
Strategizing for the Best Organization
Operating Alone as a Sole Proprietor
Sharing the Load with a Partnership
Limited Liability Company
Making It Official with Incorporation
Changing Your Organization as It Grows
Chapter 3: The Trademark-and-Copyright Two-Step
Understanding Why Trademarks and Copyrights Matter
Making Your (Trade)Mark
Protecting Your Investment with Copyrights
Establishing Registration Yourself
Retaining Professional Assistance
Chapter 4: Accounting for Taxes (and Then Some)
The Tax Man Cometh — Again and Again
By the Numbers: Accounting Basics
Choosing Software to Make Your Tasks Easy
Hiring a Professional
Following the Rules of Recordkeeping
Book 3: Website Functionality and Aesthetics
Chapter 1: What’s in a (Domain) Name?
Choosing Your Online Identity
Registering the Perfect Name
Finding Out What to Do When Somebody Gets There First
All the Good Ones Are (Not) Taken
Chapter 2: Designing for User Experience
Understanding the Customer Experience
Maximizing Performance for Profitability
Guiding Website Traffic Flow
Looking Your Best
Choosing Substance Over Style
Chapter 3: Building a Site Without Spending a Fortune
Mapping Your Route to a Successful Site
You Can Do It! Making a Build-It-Yourself Site
Creating Your Site with the Pros
Chapter 4: Finding the Host with the Most
Differentiating between an ISP and a Host
Determining What Makes the Difference for High-Performance Hosting
Sorting Out Your Website Host Options
Putting the Long-Term Contract in the Past
Serving Yourself: Don’t Overlook Other Server Options
Chapter 5: Developing Content That Satisfies Visitors and Search Engines
Words Are Words — Right? Wrong!
Getting Ready to Write for the Web
Moved to Purchase: Turning Words into Action
Chapter 6: Going Beyond Beta and Launching Your Site
Some Things to Know Before You Start Uploading
Taking the Compatibility Test: Testing Screen Resolutions, Browsers, and Platforms
Taking a Trial Run
Three, Two, One — Take Off!
Book 4: Online and Operating
Chapter 1: Determining Your Revenue Model
Selling Tangible Products
Selling Your Professional Services
Selling Information
Placing Ads for Profit
Establishing an Affiliate Advertising Program
Putting It All Together: Multiple Revenue Streams
Chapter 2: Making Money with Affiliate Programs
Looking at How Affiliate Programs Work
Signing Up for an Affiliate Network
Avoiding Scams and Questionable Content
Chapter 3: Turning Information into Profit: From E-Books to Webinars
Creating Your Own Information Product
Providing E-Books
Creating Informational Videos for Profit
Putting Together a Webinar
Chapter 4: Paying with the Right Payment Options
Accepting Credit Card Payments
Offering Alternative Payment Options
Managing the Payment Process to Protect Your Income
Chapter 5: Putting the (Shopping) Cart before the Horse
Not All Carts Are Created Equal
Shopping Around for the Best Hosted Solution
Finding Stand-Alone Shopping Cart Software
Designing a Custom Cart
Chapter 6: Taking Inventory
Finding Out What’s Popular
Putting Together All Your Research
Pricing Your Products
Building Your Inventory
Chapter 7: Fulfilling Expectations and Orders
Figuring Out the Logistics of Shipping
Developing an In-House Fulfillment Model
Deciding to Outsource Fulfillment
Shaping Up and Shipping Out
Maintaining the Back End
Book 5: Managing Security Risks
Chapter 1: Understanding Security and Your Risks
Legal Responsibility: The Merchant and the Customer
Defining Your Privacy Policy
Keeping Your Website Secure
Displaying Seals of Approval
Chapter 2: Developing a Plan: Security and Business Continuity
Making a Plan
Creating a Budget for Your Plan
Finding Security Resources
Chapter 3: Spotting and Thwarting Hackers and Net-Thieves
Fending Off Denial-of-Service Attacks
Deterring Hackers
Avoiding Viruses and Other Malware
Keeping Your Domain Name Safe
Staying Away from E-Mail Scams
Mobile Security Risks
Understanding How a Wireless LAN Works
Establishing Barriers
Chapter 4: Locking Down Your Site and Your Business
Protecting against Personal Data Loss and Credit Card Fraud
Backing Up Your Data
Adding Firewalls
Book 6: Online Marketing Basics
Chapter 1: Jump-Starting Traffic and Driving Sales
Defining Key Elements for Digital Marketing Success
Getting to Know Your Buyers — Really Well
Calculating Your Site’s Conversion Rate
Figuring Out When You Get the Most Traffic
Getting Customers to Notice Your Website
Getting Customers to Buy
Chapter 2: Your Own Public Relations for the Web
Writing Reviews
Becoming a Community Leader
Writing Articles
Chapter 3: Web Marketing at Work
Developing a Marketing Strategy
Gaining a Following with Social Media
Reeling in Customers with Newsletters
Automating Routine Tasks
Searching for Traffic with Search Engine Advertising
Marketing Your Company Offline
Chapter 4: Converting Browsers to Buyers
Giving Customers a Reason to Stay on Your Site
Anticipating Customer Needs
Organizing a Buyer-Friendly Site
Keeping Your Shopping Cart Simple
Avoiding Assumptions about Your Customers
Encouraging Viewers to Buy
Chapter 5: Analyzing and Monitoring Your Customers
Tracking Trends
Measuring Website Traffic
Analyzing Your Traffic Analysis Software
Collecting the Correct Information
Getting to Know Your Customer
Using Your Data to Understand Your Business
Chapter 6: Mastering Search Engines, Optimization, and Rankings
Navigating the Ins and Outs of Major Search Engines
Getting Your Website Noticed by Search Engines
Placing Keywords in Key Spots on Your Website
Arranging Your Pages Strategically
Submitting Your Site to Search Engines
Watching Your Rankings
Moving Up in the Rankings
Book 7: Retail to E-Tail
Chapter 1: Expanding Online to Keep and Grow Customers
Making the Decision to Move Your Store Online
Finding the Right Time
Bridging Your Offline Store with Your Online Store
Making a Flawless Transition
Building an Inventory
Chapter 2: Managing the Differences between In-Store and Online Commerce
Comparing Online and Offline Customers
What Your Online Customers Expect from You
Establishing Patterns
Chapter 3: Window Dressing for the Online Display
Creating the Right Look for Your Online Store
Creating the Perfect Shopping Experience
Beyond Window Shopping: Designs That Lure Traffic
Chapter 4: Making In-Store Customers Loyal Online Shoppers
Benefiting Customers (and Your Business) with In-Store and Online Synergy
Enticing Customers to Your Online Offering
Providing a Positive Shopping Experience
Making Your Customer the Star
Chapter 5: Revving Up with Mobile Marketing, Social Media, and More
Distinguishing between Different Types of Mobile Commerce
Localizing with Ads
Social Media Ads
Alternative Ways to Boost Localized Spending
Chapter 6: Troubleshooting the Transition to Online Retail
Handling Returns in the Store from Online Sales
Merging Existing Back-End Systems with Online Requirements
Deciding How to Handle Integration
Extending Payment Options to Virtual Customers
Book 8: E-Commerce Fundamentals
Chapter 1: Starting Up with E-Commerce Functionality
Knowing What You Want: Features
Realizing What You Can Have: Cost
Shopping for E-Commerce Solutions
Chapter 2: Mastering the Amazon
Joining the Marketplace
Achieving Professional Seller Status
Taking Advantage of Other Selling Opportunities with Amazon aStore
Chapter 3: Web-ify Your Store with Shopify
Why Open a Shopify Store?
Setting Up Shop
Managing Your Shopify Store
Selecting a Plan
Breaking Down the Fees
Growing with Your New Business Partner
Chapter 4: Making eBay THE Way
Understanding How eBay Works
Getting Started on eBay
Setting Up an Item for Sale
Opening an eBay Store
Book 9: E-Business for the Nonprofit
Chapter 1: Raining Donations: Fundamentals for Online Giving
Determining How Your Organization Can Benefit
Convincing Your Board of Directors
Chapter 2: Adding Online Moneymakers to an Existing Site
Determining Which Features Your Site Can Support
Adding an Auction to Your Site
Soliciting Donations on Your Site
Chapter 3: Growing an Active Donor Base: Your Virtual Community
Building an Online Donor Base from Scratch
Putting Together a Plan to Reach Donors
Converting the Faithful
Reaching Out to People Surfing for Charities
Chapter 4: Identifying Online Marketing Strategies That Fit the Cause
Asking for Donations
Making Donating Easy
Chapter 5: Legal Considerations for Nonprofit Organizations
Designating Responsibility
Creating Online Policies
Registering Your Charity
Gaining Seals of Approval
Book 10: E-Commerce Trends and Market Opportunities
Chapter 1: Discovering Niche Markets
Deciding to Sell a Niche Product
Finding Your Niche
Chapter 2: Building Business via Social Commerce
Setting the Virtual Stage for Success
Using Online Socializing to Build Social Commerce
Creating Your Own Video Channel
Gathering, Networking, and Promoting: Online Communities
Chapter 3: Evaluating the SaaS Model: Selling Software and Apps
Deciding to Deliver Online Services
Putting the Software in the SaaS
Understanding the SaaS Model for Making Money
Creating Apps for the Mobile Customer
Chapter 4: Generating Opportunities through the Generations: Millennials, Boomers, and Beyond
Understanding the Baby Boomer Market
Figuring Out What Millennials Want and Delivering It
Getting Online with the Digital Kids: Generation Z
Book 11: E-Commerce Advanced
Chapter 1: Mapping the Digital Buyer’s Journey
Deconstructing the Path of an Online Buyer
Monitoring the Flipped and Fluid Digital Sales Funnel
Putting It All Together: The Buyer, the Conversion, the Channel
Chapter 2: Getting Personal with Content Marketing
Delivering the Goods with the Right Content Approach
Developing Buyer Personas
Creating Content for Storytelling and Consumption
Launching the Personalization Effort Online
Chapter 3: Listening to the Voice of the Customer
Using VOC to Determine the Customer Experience
Listening and Taking Action: Time to Redesign
Increasing Appeal
Making Your Website Functional
Chapter 4: Overhauling an Aging Online Business
Paying Attention to the Signs
Qualifying for a Makeover from Lagging Sales
Reengaging Customers to Spend with You, Again
Knowing Where to Start
Chapter 5: Expanding Products to Increase Stagnant Sales
Figuring Out When to Expand Your Product Line
Replacement or Expansion: The Art of Culling Your Inventory
Finding New Products
Chapter 6: Transitioning a Small Site into Big Business
Seeking Out the Next Level of Your Business
Dealing with Accidental Success
Purposefully Making the Next Move
About the Authors
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End User License Agreement
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Chapter 4: Making eBay THE Way
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Chapter 1: Raining Donations: Fundamentals for Online Giving
Book 9
E-Business for the Nonprofit
Contents at a Glance
Chapter 1: Raining Donations: Fundamentals for Online Giving
Determining How Your Organization Can Benefit
Convincing Your Board of Directors
Chapter 2: Adding Online Moneymakers to an Existing Site
Determining Which Features Your Site Can Support
Adding an Auction to Your Site
Soliciting Donations on Your Site
Chapter 3: Growing an Active Donor Base: Your Virtual Community
Building an Online Donor Base from Scratch
Putting Together a Plan to Reach Donors
Converting the Faithful
Reaching Out to People Surfing for Charities
Chapter 4: Identifying Online Marketing Strategies That Fit the Cause
Asking for Donations
Making Donating Easy
Chapter 5: Legal Considerations for Nonprofit Organizations
Designating Responsibility
Creating Online Policies
Registering Your Charity
Gaining Seals of Approval
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