For many organizations, events are the only opportunity that constituents have to see the "face" of your organization. How you manage your event and what tools you have to effectively track and report on the success of the event will ultimately impact your bottom line. CiviCRM provides tremendous tools for generating both simple and complex structures and managing registrants through every phase of the project.
In this chapter, we have:
- Walked through the configuration of events and discussed in detail the many options available
- Reviewed how an event registration impacts the contact record
- Registered a contact administratively and understood best practices when working within the backend environment
- Discovered how CiviCRM calculates participant counts and how these can be effectively used to track registration progress
- Ran searches for participants and took bulk action on the resulting records
- Generated reports to summarize event income details and produce attendee lists
In the next chapter, we'll turn attention to CiviCRM's case management tools and explore how you can track communications with constituents as you work toward case resolution.
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