In this chapter, we'll examine the overall tools and processes we can use to monitor and troubleshoot the Microsoft Teams service.

Teams has a variety of client monitoring and logging tools available, all of which we'll look at in this chapter. In addition, you'll see how network monitoring tools such as Fiddler and the Network Testing Companion can be used to help diagnose issues. Since Teams is such a large part of the Microsoft collaboration strategy, the MS-300 exam may present several questions on troubleshooting the end user experience.

In this chapter, we will cover the following topics:

• Troubleshooting Teams client issues
• Researching, troubleshooting, and resolving reported issues
• Monitoring service health issues
• Monitoring Teams usage and usage patterns

Let's begin!