Staff rotation

Prolonged incident investigations can begin to take their toll on CSIRT personnel, both physically and mentally. While it may seem prudent at the time to engage a team until an incident has been addressed, this can have a detrimental impact on the team's ability to function. Studies have shown the negative cognitive effects of prolonged work with little rest. As a result, it is imperative that the incident commander (IC) places responders on shifts after a period of time has passed.

For example, approximately 24 hours after an incident investigation has been started, it will become necessary to start rotating personnel so that they have a rest period of 8 hours. This also includes the IC. During a prolonged incident, an alternative IC should be named, to ensure continuity and that each of the ICs gets the appropriate amount of rest.

Another strategy is to engage support elements during a period of inactivity in an incident. These periods of inactivity generally occur when an incident has been contained and potential command and control (C2) traffic has been addressed. Support personnel can be leveraged to monitor the network for any changes, giving the CSIRT time to rest.

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