Apart from delivering exciting CRM features, Microsoft CRM 2011 provides a robust xRM Application Framework that can be used to develop different business applications.
In this book, you will learn about the new features introduced in Microsoft CRM 2011. You will also learn about the out-of-box (OOB) features provided by Microsoft CRM 2011 and use them to develop applications for different industries. This book will help you to use Microsoft CRM 2011 processes in real-world applications. You will learn how to customize and extend Microsoft CRM 2011.
You will also learn how to create and deploy Bing maps application in the Silverlight.
Chapter 1, Getting Started with Microsoft Dynamics CRM 2011, will explain the different deployment options and clients for Microsoft CRM 2011. You will learn about the hardware and software requirements for Microsoft CRM 2011.
Chapter 2, Customizing Microsoft Dynamics CRM 2011, will help you to understand customization concepts, e-mail integration, and how to use the marketing module in Microsoft CRM 2011. It will help you to develop Project Training Enrolment System.
Chapter 3, Using Process in Microsoft Dynamics CRM 2011, shows how to use, process, and configure security in Microsoft CRM 2011. This chapter will help you to develop Employee Recruitment Management System.
Chapter 4, Implementing Business Logic through Plugins, will help you to understand plugins in Microsoft CRM 2011. You will learn to use sub-grids, set products, and set a pricelist. It will help you to develop a hotel management application using Microsoft CRM 2011.
Chapter 5, Using Web Resources in Microsoft CRM 2011, will help you to understand, create, and use web resources. In this chapter, you will learn to create the Bing Maps application using Silverlight.
Chapter 6, Using External Web Application in Microsoft CRM 2011, covers application development using Microsoft CRM 2011 web services. You will learn to create and deploy custom editable grid view web applications in Microsoft CRM 2011.
Chapter 7, Using Mobile Client in Microsoft CRM 2011, covers the mobile client for Microsoft CRM 2011.
Chapter 8, Issue Tracker using Microsoft CRM 2011, will help you to learn and create the custom workflow assembly and auto number plugins in Microsoft CRM 2011. This chapter will help you to create the Issue Tracker application using Microsoft CRM 2011.
Appendix A, Data Model, covers the data models for the Account and Contact entities along with their attributes.
Appendix B, Hotel Entity Data Model and Design, covers all the entities and their attributes that we need in the hotel managemnt sysytem.