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by Kevin Greene
Getting Started with Microsoft System Center Operations Manager
Getting Started with Microsoft System Center Operations Manager
Table of Contents
Getting Started with Microsoft System Center Operations Manager
Credits
About the Author
About the Reviewers
www.PacktPub.com
eBooks, discount offers, and more
Why subscribe?
Instant updates on new Packt books
Preface
What this book covers
What you need for this book
Who this book is for
Conventions
Reader feedback
Customer support
Errata
Piracy
Questions
1. Introduction to System Center Operations Manager
System Center overview
Introducing Operations Manager
IT as a Service explained
Operations Manager core features
Management group
Operational database
Data Warehouse database
RMS Emulator
Management Server
Reporting Server
Gateway Server
Agents
Consoles
Management packs
Application Performance Monitoring
Network device monitoring
Audit Collection Services
Agentless Exception Monitoring
Minimum installation requirements
OpsMgr Sizing Helper tool
Virtualization support
Database requirements
Operating system requirements
Web console requirements
Firewall requirements
Windows agent requirements
UNIX/Linux agent requirements
Summary
2. Installing System Center Operations Manager
Designing the environment
Design examples
Single server design
Small distributed server design
Medium distributed server design
Large distributed server design
Creating the service accounts
Creating an OpsMgr security group
Tips for deploying SQL
SQL features and collation setting
SQL Server authentication mode
SQL Server administrators
Configuring SQL memory allocation
Configuring the prerequisites
Operations console prerequisites
Web console prerequisites
Granting Local Administrator rights
Installing your first Management server
Introducing our example organization
Installing additional Management servers
Installing the Reporting server
Deploying the Web console
Deploying a Gateway server
Summary
3. Exploring the Consoles
Operations console overview
Deploying the console
Connecting to the console
The Monitoring Overview page
Navigating the workspaces
Exploring the Monitoring workspace
Understanding folders
Working with Views
Alert View
Event View
State View
Performance View
Diagram View
Task Status View
Web Page View
Dashboard View
Exploring the Authoring workspace
Management Pack Templates
Distributed Applications
Groups
Management Pack Objects
Introduction to the Reporting workspace
Exploring the Administration workspace
Connected Management Groups
Device Management
Management Packs
Network Management
Notifications
Operations Management Suite
Partner Solutions
Product Connectors
Resource Pools
Run As Configuration
Accounts
Profiles
UNIX/Linux Accounts
Security
Creating a New User Role
Settings
Agent: Heartbeat
General: Alerts
General: Database Grooming
General: Privacy
General: Reporting
General: Web Addresses
Server: Heartbeat
Server: Security
Getting personal with My Workspace
Favorite Views
Saved Searches
Introduction to the Web console
Summary
4. Deploying Agents
Agent-based monitoring
Agentless monitoring
Deploying Microsoft Windows agents
Windows agent requirements
Using the console to deploy agents
Using a Gateway Server to deploy untrusted agents
Manual agent deployment
Active Directory Integration
Working with multiple Management Groups
Configuring multihoming
Push installation method
Manual configuration method
Removing multihoming
Agent management
Agent actions explained
Properties
Change primary management server
Repair
Uninstall
Delete
Opening agent views
Deploying UNIX/Linux agents
UNIX/Linux agent requirements
Creating a resource pool
Deployment process
Summary
5. Working with Management Packs
Management packs overview
Sealed management packs
Unsealed management packs
What's inside a management pack?
Classes (Object types)
Relationships
Hosting relationship
Containment relationship
Reference relationship
Discoveries
Monitors
Unit monitors
Dependency rollup monitors
Aggregate rollup monitors
Rules
Views
Tasks
Console tasks
Agent tasks
Diagnostic tasks
Recovery tasks
Reports
Groups
Finding management packs
MP Wiki
OpsMgr MP Catalog
Downloading management pack guides from the catalog
Updates and Recommendations
Get MP action
Get All MPs action
View Guide action
View DLC Page action
More Information action
Locating non-Microsoft management packs
The 'Unofficial' System Center catalog
SystemCenterCentral.com
SystemCenterCore.com
Importing management packs
Extracting the files
Deploying the management pack
Creating a custom overrides management pack
Management pack dependencies
Verifying discoveries
Configuring Run As profiles
Agent proxy not enabled
Exporting unsealed management packs
Deleting management packs
Managing management packs
Boris's OpsMgr tools
MP Viewer
Override Explorer
Proxy Settings
Override Creator
Editing and authoring tools
Notepad++
Silect MP Author
Visual Studio Authoring Extensions
Summary
6. Managing Network Devices
Network monitoring overview
Multi-vendor support
Multi-device support
Multi-protocol support
Additional SNMP monitoring options
Requirements and considerations
Resource pools
Firewall rules
Management packs
User roles
Understanding network discovery
Discovery rules
Discovery types
Explicit discoveries
Recursive discoveries
DNS resolution of network devices
Run as accounts
Run as profiles
Discovery stages
Probing
Processing
Post-processing
Discovering network devices
Network Device Discovery Failure
Managing network monitoring
Network monitoring folder
Working with node tasks
Ping
SNMP Get
SNMP Walk
Telnet console
Traceroute
Monitoring interfaces
Working with network adapter groups
Advanced network adapters group
Critical network adapters group
Managed computer network adapters group
Relay network adapters group
Interface stitching
Dashboards
Network Summary Dashboard
Network Vicinity Dashboard
Network Node Dashboard
Network Interface Dashboard
Reports
Device reports
Interface reports
Summary
7. Configuring Service Models with Distributed Applications
Distributed applications overview
Creating distributed applications
Understanding distributed application templates
.NET 3-Tier Application template
Line of Business Web Application template
Messaging template
Blank (Advanced) template
Modeling your IT service
Configuring health rollup policies
Creating service level objectives
Editing distributed applications
Building synthetic transactions for websites
Creating a TCP port monitor
Updating the service model
Adding distributed application views
Creating a Diagram view
Creating an Alert view
Creating an SLA view
Summary
8. Alert Tuning the Easy Way
Alert tuning overview
Defining an alert management process
Choose your Management Packs wisely
Read the Management Pack guides
Work with the infrastructure and IT service owners
Alert resolution states
Creating a custom resolution state
Working with alerts generated by monitors
Overriding monitor generated alerts
Closing versus disabling alerts generated by monitors
Working with alerts generated by rules
Overriding rule generated alerts
Closing versus disabling alerts generated by rules
Sky Blue to the rescue!
Using the alert widget
One script to 'Rule' them all
Get the full picture with Health Explorer
Using the Health Explorer navigation bar
Reset Health
Recalculate Health
Refresh
Properties
Help
Overrides
Using custom tasks to tune alerts
Creating the 'Google It!' task
Creating the 'Run Remote Desktop Connection' task
Creating the 'Run PuTTY' task
Contextual Tuning with distributed applications
Tuning with the Alert Data Management feature
Managing overrides
Working with the Overrides view
Using reports to manage alerts and overrides
Summary
9. Visualizing Your IT with Dashboards
Exploring dashboard layouts and templates
Column Layout
Object State Dashboard template
Service Level Dashboard layout
Summary Dashboard template
Widgets
State Tiles widget
Contextual widgets
Performance widgets
Detail widgets
Image widget
SLA widgets
PowerShell widgets
Impressing your boss with the Topology Widget
Creating a dashboard image with Microsoft Visio
Microsoft workload dashboards
Unlocking the hidden datacenter dashboard template
Community dashboard resources
Third-party dashboard solutions
Savision
SquaredUp
OpsLogix
Summary
10. Creating Alert Subscriptions and Reports
Alert notifications overview
Working with alert notification channels
E-mail (SMTP)
Configuring the Windows Integrated Authentication Account
Instant Message (IM)
Text message (SMS)
Command
Adding Subscribers
Configuring Subscriptions
Creating Subscriptions from the Administration workspace
Scoping Subscriptions from the Monitoring workspace
Testing Subscriptions
Managing Subscriptions
Enabling and disabling Subscriptions
Stefan Roth's MAS Tool
Copying subscriptions
Reporting overview
Configuring SQL Reporting Services
Scoping the Report Operators role
Working with reports
Running reports
Linked reports and views
Use targeting to save time
Saving reports
Accessing reports from the Web console
Exporting reports
Scheduling reports
Publishing reports
Useful Microsoft reports
Windows Server Operating System Reports
Availability reports
SLA reports
Community reports
Veeam report library for System Center
SCOM Health Check Reports V3
Summary
11. Backing Up, Maintenance and Troubleshooting
Backing up and recovering OpsMgr
Backing up the databases with SQL
Backing up unsealed management packs
Backing up other important OpsMgr files
Recovering the OpsMgr databases
Working with Maintenance Mode
Manually enabling Maintenance Mode
Scheduling Maintenance Mode with OpsMgr 2012 R2
Scheduled Maintenance Mode in OpsMgr 2016
Using SQL queries for maintenance
The Self Maintenance Management Pack
Database grooming and maintenance
Operational database free space requirements
Grooming the Operational database
Grooming the Data Warehouse database
Deploying update rollups
Troubleshooting common OpsMgr issues
Working with the Operations Manager management pack
Introducing System Center Internal Task Library
Agent troubleshooting
Gray health states
Clearing the agent cache
Using the HSLockdown tool
Useful troubleshooting reports
Summary
Index
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Getting Started with Microsoft System Center Operations Manager
Table of Contents
Getting Started with Microsoft System Center Operations Manager
Credits
About the Author
About the Reviewers
www.PacktPub.com
eBooks, discount offers, and more
Why subscribe?
Instant updates on new Packt books
Preface
What this book covers
What you need for this book
Who this book is for
Conventions
Reader feedback
Customer support
Errata
Piracy
Questions
1. Introduction to System Center Operations Manager
System Center overview
Introducing Operations Manager
IT as a Service explained
Operations Manager core features
Management group
Operational database
Data Warehouse database
RMS Emulator
Management Server
Reporting Server
Gateway Server
Agents
Consoles
Management packs
Application Performance Monitoring
Network device monitoring
Audit Collection Services
Agentless Exception Monitoring
Minimum installation requirements
OpsMgr Sizing Helper tool
Virtualization support
Database requirements
Operating system requirements
Web console requirements
Firewall requirements
Windows agent requirements
UNIX/Linux agent requirements
Summary
2. Installing System Center Operations Manager
Designing the environment
Design examples
Single server design
Small distributed server design
Medium distributed server design
Large distributed server design
Creating the service accounts
Creating an OpsMgr security group
Tips for deploying SQL
SQL features and collation setting
SQL Server authentication mode
SQL Server administrators
Configuring SQL memory allocation
Configuring the prerequisites
Operations console prerequisites
Web console prerequisites
Granting Local Administrator rights
Installing your first Management server
Introducing our example organization
Installing additional Management servers
Installing the Reporting server
Deploying the Web console
Deploying a Gateway server
Summary
3. Exploring the Consoles
Operations console overview
Deploying the console
Connecting to the console
The Monitoring Overview page
Navigating the workspaces
Exploring the Monitoring workspace
Understanding folders
Working with Views
Alert View
Event View
State View
Performance View
Diagram View
Task Status View
Web Page View
Dashboard View
Exploring the Authoring workspace
Management Pack Templates
Distributed Applications
Groups
Management Pack Objects
Introduction to the Reporting workspace
Exploring the Administration workspace
Connected Management Groups
Device Management
Management Packs
Network Management
Notifications
Operations Management Suite
Partner Solutions
Product Connectors
Resource Pools
Run As Configuration
Accounts
Profiles
UNIX/Linux Accounts
Security
Creating a New User Role
Settings
Agent: Heartbeat
General: Alerts
General: Database Grooming
General: Privacy
General: Reporting
General: Web Addresses
Server: Heartbeat
Server: Security
Getting personal with My Workspace
Favorite Views
Saved Searches
Introduction to the Web console
Summary
4. Deploying Agents
Agent-based monitoring
Agentless monitoring
Deploying Microsoft Windows agents
Windows agent requirements
Using the console to deploy agents
Using a Gateway Server to deploy untrusted agents
Manual agent deployment
Active Directory Integration
Working with multiple Management Groups
Configuring multihoming
Push installation method
Manual configuration method
Removing multihoming
Agent management
Agent actions explained
Properties
Change primary management server
Repair
Uninstall
Delete
Opening agent views
Deploying UNIX/Linux agents
UNIX/Linux agent requirements
Creating a resource pool
Deployment process
Summary
5. Working with Management Packs
Management packs overview
Sealed management packs
Unsealed management packs
What's inside a management pack?
Classes (Object types)
Relationships
Hosting relationship
Containment relationship
Reference relationship
Discoveries
Monitors
Unit monitors
Dependency rollup monitors
Aggregate rollup monitors
Rules
Views
Tasks
Console tasks
Agent tasks
Diagnostic tasks
Recovery tasks
Reports
Groups
Finding management packs
MP Wiki
OpsMgr MP Catalog
Downloading management pack guides from the catalog
Updates and Recommendations
Get MP action
Get All MPs action
View Guide action
View DLC Page action
More Information action
Locating non-Microsoft management packs
The 'Unofficial' System Center catalog
SystemCenterCentral.com
SystemCenterCore.com
Importing management packs
Extracting the files
Deploying the management pack
Creating a custom overrides management pack
Management pack dependencies
Verifying discoveries
Configuring Run As profiles
Agent proxy not enabled
Exporting unsealed management packs
Deleting management packs
Managing management packs
Boris's OpsMgr tools
MP Viewer
Override Explorer
Proxy Settings
Override Creator
Editing and authoring tools
Notepad++
Silect MP Author
Visual Studio Authoring Extensions
Summary
6. Managing Network Devices
Network monitoring overview
Multi-vendor support
Multi-device support
Multi-protocol support
Additional SNMP monitoring options
Requirements and considerations
Resource pools
Firewall rules
Management packs
User roles
Understanding network discovery
Discovery rules
Discovery types
Explicit discoveries
Recursive discoveries
DNS resolution of network devices
Run as accounts
Run as profiles
Discovery stages
Probing
Processing
Post-processing
Discovering network devices
Network Device Discovery Failure
Managing network monitoring
Network monitoring folder
Working with node tasks
Ping
SNMP Get
SNMP Walk
Telnet console
Traceroute
Monitoring interfaces
Working with network adapter groups
Advanced network adapters group
Critical network adapters group
Managed computer network adapters group
Relay network adapters group
Interface stitching
Dashboards
Network Summary Dashboard
Network Vicinity Dashboard
Network Node Dashboard
Network Interface Dashboard
Reports
Device reports
Interface reports
Summary
7. Configuring Service Models with Distributed Applications
Distributed applications overview
Creating distributed applications
Understanding distributed application templates
.NET 3-Tier Application template
Line of Business Web Application template
Messaging template
Blank (Advanced) template
Modeling your IT service
Configuring health rollup policies
Creating service level objectives
Editing distributed applications
Building synthetic transactions for websites
Creating a TCP port monitor
Updating the service model
Adding distributed application views
Creating a Diagram view
Creating an Alert view
Creating an SLA view
Summary
8. Alert Tuning the Easy Way
Alert tuning overview
Defining an alert management process
Choose your Management Packs wisely
Read the Management Pack guides
Work with the infrastructure and IT service owners
Alert resolution states
Creating a custom resolution state
Working with alerts generated by monitors
Overriding monitor generated alerts
Closing versus disabling alerts generated by monitors
Working with alerts generated by rules
Overriding rule generated alerts
Closing versus disabling alerts generated by rules
Sky Blue to the rescue!
Using the alert widget
One script to 'Rule' them all
Get the full picture with Health Explorer
Using the Health Explorer navigation bar
Reset Health
Recalculate Health
Refresh
Properties
Help
Overrides
Using custom tasks to tune alerts
Creating the 'Google It!' task
Creating the 'Run Remote Desktop Connection' task
Creating the 'Run PuTTY' task
Contextual Tuning with distributed applications
Tuning with the Alert Data Management feature
Managing overrides
Working with the Overrides view
Using reports to manage alerts and overrides
Summary
9. Visualizing Your IT with Dashboards
Exploring dashboard layouts and templates
Column Layout
Object State Dashboard template
Service Level Dashboard layout
Summary Dashboard template
Widgets
State Tiles widget
Contextual widgets
Performance widgets
Detail widgets
Image widget
SLA widgets
PowerShell widgets
Impressing your boss with the Topology Widget
Creating a dashboard image with Microsoft Visio
Microsoft workload dashboards
Unlocking the hidden datacenter dashboard template
Community dashboard resources
Third-party dashboard solutions
Savision
SquaredUp
OpsLogix
Summary
10. Creating Alert Subscriptions and Reports
Alert notifications overview
Working with alert notification channels
E-mail (SMTP)
Configuring the Windows Integrated Authentication Account
Instant Message (IM)
Text message (SMS)
Command
Adding Subscribers
Configuring Subscriptions
Creating Subscriptions from the Administration workspace
Scoping Subscriptions from the Monitoring workspace
Testing Subscriptions
Managing Subscriptions
Enabling and disabling Subscriptions
Stefan Roth's MAS Tool
Copying subscriptions
Reporting overview
Configuring SQL Reporting Services
Scoping the Report Operators role
Working with reports
Running reports
Linked reports and views
Use targeting to save time
Saving reports
Accessing reports from the Web console
Exporting reports
Scheduling reports
Publishing reports
Useful Microsoft reports
Windows Server Operating System Reports
Availability reports
SLA reports
Community reports
Veeam report library for System Center
SCOM Health Check Reports V3
Summary
11. Backing Up, Maintenance and Troubleshooting
Backing up and recovering OpsMgr
Backing up the databases with SQL
Backing up unsealed management packs
Backing up other important OpsMgr files
Recovering the OpsMgr databases
Working with Maintenance Mode
Manually enabling Maintenance Mode
Scheduling Maintenance Mode with OpsMgr 2012 R2
Scheduled Maintenance Mode in OpsMgr 2016
Using SQL queries for maintenance
The Self Maintenance Management Pack
Database grooming and maintenance
Operational database free space requirements
Grooming the Operational database
Grooming the Data Warehouse database
Deploying update rollups
Troubleshooting common OpsMgr issues
Working with the Operations Manager management pack
Introducing System Center Internal Task Library
Agent troubleshooting
Gray health states
Clearing the agent cache
Using the HSLockdown tool
Useful troubleshooting reports
Summary
Index
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