Electronic mail is one of the most important forms of communications important forms of communication corporately as well as socially. Known by many names such as mail, e-mail, a memo, or a message, it is a convenient way of communicating, sending files, and reaching many people with one action.

Mail is a business tool that we typically use on a daily basis. When the mail system is down, many times work grinds to a halt! Because it is a tool that we count on, it is imperative that we understand all of its capabilities. It is like having a car that can save gas if we enable particular features; however, unless we know how to enable the gas saving features, we will get from destination A to destination B but won't be able to save gas!

This chapter helps us understand mail in more detail and will assist us with becoming more efficient in how we use Lotus Notes mail. Time saving features will be explored both in this chapter and the next chapter. In this chapter we will discuss the following topics: