In this chapter we discussed what content management systems (CMS) are, along with their benefits and drawbacks. We saw how content management systems can serve as a boon to the organization by reducing dependence on IT staff for maintaining business websites and by providing a secured, streamlined, and automated mechanism for entering and publishing data to the websites. On the other hand, content management systems do entail training overheads to get the business users familiar with using the automated systems.

Documentum is an enterprise content management system that helps organizations integrate their unstructured content on a single platform. We discussed some qualities of a good content management system and how the Documentum product suite addresses most (if not all) of these.

Finally, we touched upon some striking features of the Documentum platform and how it helps organizations in collaboratively creating, managing, processing, and delivering their vast unstructured content.