Lesson 1. Reference Materials
| Reference Files | eMac (Original) service manual (emac.pdf)
iBook G4 (12-inch Late 2004) service manual (ibg4_12_late04.pdf) iMac G5 (20-inch) service manual (imacg5_20in.pdf) Mac mini service manual (mac_mini.pdf) PowerBook G4 (15-inch 1.67/1.5GHz) service manual (pbg4_15_167ghz.pdf) Power Mac G5 (Late 2004) service manual (powermac_g5_late2004.pdf) Chapter Test 1 (Chapter_Test_01.pdf) |
| Time | This lesson takes approximately 2 hours to complete. |
| Goals | Describe what information is available in the Apple Knowledge Base and AppleCare Service Source
Use a web browser to access the Knowledge Base Use the Knowledge Base to locate troubleshooting and compatibility information Explain the suitability of Apple Discussions for service providers Identify which reference will most likely provide the best information for a given service issue Navigate through Service Source to locate specific areas, such as the diagnostic software area, and service manuals |
Motivated people—ready and eager to get into the details of hardware repair and maintenance—might be tempted to skip a lesson called “Reference Materials.” Don't succumb to that temptation! Even the most self-reliant, self-starting individual needs the right tools for the job. And just as you wouldn't have started fifth grade without new pencils and notebooks, you shouldn't pick up your screwdriver or don your electrostatic discharge (ESD) wrist strap without being armed with the proper information—information that will save you time and annoyance as you troubleshoot and service Apple products.
This lesson describes some Apple technical and troubleshooting materials, including the Knowledge Base, diagnostic software, service manuals, discussion forums, hot issues, product specifications, and compatibility notes.
Some of these materials are available only to certified Apple technicians, students in the Apple Technician Training (ATT) certification program, and technicians associated with an Apple Authorized Service Provider (AASP). If you are not in one of those groups, you will not have full access to the sites or be able to complete some of the exercises in this lesson. However, you will still get a good overview of the available materials. To help you gain familiarity with many of the processes, the CD included with this book contains Apple proprietary diagnostic software, service manuals, and other technical materials for several Macintosh models that are used as examples throughout the book.
NOTE
For information about Apple authorized training and service provider programs, go to http://train.apple.com, http://apple.com/contact/reseller.html, and http://www.apple.com/support/products/techtrain.html.