Using Product Manuals

Product manuals are the user manuals that ship with a product when it is purchased. Unlike service manuals, product manuals provide information, such as product setup and configuration, that is intended to help a customer set up the product.

Product manuals are, of course, available to all users, not just AASPs. It is important to be familiar with product manuals so you are aware of the instructions that customers use to set up their computers.

To access product manuals (in this case, for the iMac), do the following:

1.	Go to the Knowledge Base (www.apple.com/support).
2.	Search for “imac manuals.”
3.	Click iMac Manuals (document 50015). [View full size image]
4.	Locate and download the document titled “iMac (Flat Panel) User's Guide.”