Resources for Managers from Afnity HR Group, LLC ◾ 215
◾ Online Sales Strategy Index
◾ Online Soft Skills Inventory (DNA)
Afliated Business Partners
Target Training International, Ltd.
Transformation Systems, Ltd.
Additional Reading
Bonnstetter, Bill J., and Judy I. Suiter. The Universal
Language of DISC: Reference Manual. Scottsdale, AZ:
Target Training International, Ltd., 2013.
Covey, Stephen M.R., and Rebecca R. Merrill. The Speed of
Trust: The One Thing That Changes Everything. New
York: Free Press, 2006.
Feltman, Charles. The Thin Book of Trust: An Essential
Primer for Building Trust at Work. Bend, OR: Thin
Book Publishing Co., 2009.
Hiscock, Bruce. Coyote and Badger: Desert Hunters of the
Southwest. New York: Porter Corners Press, 2001.
Marston, William M. The Emotions of Normal People.
London: Kegan Paul, Trench, Trubner & Co., 1928.
Patterson, Kerry, Joseph Grenny, Ron McMillan, and Al
Switzler. Crucial Conversations: Tools for Talking
When Stakes Are High. 2nd ed. New York: McGraw
Hill, 2012.
Richards, William L. Tell Me How I’m Doing: A Fable
about the Importance of Giving Feedback. New York:
AMACOM, 2005.