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About the Author
Claudia St. John, SPHR, SHRM-SCP, is founder and
president of Afnity HR Group, LLC, a national human
resources and management consulting rm specializing
in talent selection, workforce management, and human
resources compliance. As a consultant and frequent
speaker, she has given hundreds of presentations and
workshops on topics such as employee engagement,
common management mistakes, challenges in manag-
ing a multigenerational workforce, and building trust
and collaboration. Her weekly HR Minute e-bulletin
and columns are followed by thousands of business
leaders nationwide. Claudia earned an undergraduate
degree in employee benets and labor relations from
American University and a master’s degree in business
and public administration from The George Washington
University. She also holds a Senior Professional
in Human Resources from the Human Resources
Certication Institute (HRCI), a Society for Human
Resource Management–Senior Certied Professional,