Over the years, Dynamics CRM has evolved from a standalone application to a platform with a strong supporting ecosystem. Many extensions have been introduced to enhance the platform's versatility, but also to extend its integration patterns. In this chapter, we will cover Dynamics 365 apps, AppSource, PowerApps, Flow, Common Data Services (CDS), and Power BI.

In particular, the PowerApp, Common Data Services, and Flow are a collection of synergetic products that allow integration between different Office 365 and/or non-Microsoft platforms. Custom point and click mobile apps can be created in minutes that write to the Common Data Services, which triggers a Flow automation, which in turn writes to Dynamics 365, as shown in the following diagram: