RICARDO

As Ricardo, you are the only part-time employee in the department. You work twenty hours a week while taking a full program at a local college. You are nineteen and come from a large family. You are very handsome, a sharp dresser, and the first member of your family to go to college. You like the company and Supervisor Joe, but after you get your degree, you are going to look elsewhere.

You like your job because of the good pay, but it seems that most of the dirty work is left for you. The company's attitude appears to be that as long as you are a student, you don't really count and should be happy to do anything available. You resent this attitude, so whenever you get a chance to speak up in a staff or group meeting, you do not hesitate to do so. After all, even though you work only part-time, you still have a right to be heard.

Supervisor Joe has been good about changing your work schedule so that you can attend classes. You feel, however, that the full-time employees take advantage of you, and you welcome any opportunity to voice your feelings.

Now that you are familiar with the nine roles, the mini-games and case problems should provide more intrigue, meaning, and value, whether or not you receive the opportunity to discuss them in a classroom or seminar. If you are using this book for individualized study, treat the mini-games as cases and devise your own solutions. In the classroom or workshop, the teacher or trainer will provide further instructions on how to play the mini-games.