From the Publisher

Few books ever achieve the success of Supervisor's Survival Kit. Since its original publication in 1970, nearly a million readers have benefited from this brief, to-the-point, practical book. We know that people like Supervisor's Survival Kit because they regularly tell us so in many unsolicited letters. We also know that the book works, because the same customers continue to reorder it.

Perhaps the most amazing feature about Supervisor's Survival Kit is the variety of markets it serves. Prentice Hall has customers ranging from major universities and two-year community colleges to technical and private business schools; from small companies to those in the Fortune 500. All seem delighted with the way the book provides students and employees with their first step into management.

Although Supervisor's Survival Kit remains basically the same—with lively vignettes and Mini-Games—it has been updated. In this edition you will discover new information throughout the book. In particular, Chapter 7 addresses monitoring and controlling the personal use of computers during working hours as well as tips on how to create and maintain a motivating work environment. Chapter 9 on teams has been revised to include a thorough look at the role functions in a team and the normative conditions needed for effective work team behavior. Chapter 10 now presents some specific methods the supervisor can use to improve interpersonal communications with employees. More helpful hints on time management and goal setting were added to Chapter 19.

It is the hope of Prentice Hall that this unusually effective book will continue to win the support of those professionals who prepare men and women for demanding management roles.