If you enjoyed this book, you may be interested in these other books by Packt:

Learning ServiceNow
Tim Woodruff

ISBN: 978-1-78588-332-3

• Acquire and configure your own free personal developer instance of ServiceNow
• Read (and write!) clear, effective requirements for ServiceNow development
• Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability 
• Know how to troubleshoot when things go wrong using debugging tools 
• Discover developer "tips and tricks"
• Pick up great tips from top ServiceNow development and administration professionals, and find out what they wish they knew when they were starting out

ServiceNow Automation
Ashish Rudra Srivastava

ISBN: 978-1-78588-576-1

• Understand the Importance and the power of automation.
• Replace unstructured work patterns with intelligent workflows.
• Identify the components of the ServiceNow user interface.
• Learn to automate and align business service workflows across the organization in support of the core mission.
• Perform an objective-based analysis that delivers a business case presenting the costs and benefits associated with migrating from legacy solutions to ServiceNow