This cookbook is full of practical and easily applicable recipes that will teach the user how to understand and unleash the full capabilities of the new dashboard features in Microsoft Dynamics CRM 2011. Starting with basic tasks to build user confidence and general knowledge, the chapters provide insight with helpful tips and related content. The book moves on to more advanced topics around charting and extending with components to help the user visually transform their business data using colors, drill-downs, and dynamic content.
Chapter 1, Viewing Dashboards, introduces the concept of a dashboard in Dynamics CRM 2011. The reader will learn how to locate dashboards, set default dashboards, and review the standard dashboards that come with Dynamics CRM 2011.
Chapter 2, Interacting with Dashboards, covers the types of interactions available using charts and lists that are being displayed on a dashboard. Features including drill-downs, tooltips, and filtering and searching records are also covered.
Chapter 3, Creating a Dashboard, includes recipes that cover every step needed to create and modify a new dashboard. Adding and editing chart and list components are also included.
Chapter 4, Sharing and Assigning Dashboards, profiles dashboard security. User dashboards can be shared or assigned to other users, and this chapter goes into greater details of user dashboards.
Chapter 5, Editing and Deleting Dashboards, covers editing a user or system dashboard, along with instructions on how to publish the changes. Deleting user and system dashboards, including the effects on existing system users, is also covered.
Chapter 6, Adding IFrames and WebResources to Dashboards, covers IFrames and WebResource components that can be part of a dashboard, along with charts and lists, and provides descriptions and best practice hints.
Chapter 7, Advanced Dashboards, is focused on the dashboard itself, not the components. This chapter reviews the underlying markup language and how to modify it in order to stretch the limits of what is possible with dashboards in Dynamics CRM 2011. The Dashboard Reporting control from Microsoft is also covered in this chapter.
Chapter 8, Creating a Chart, reviews the latest version of Dynamics CRM 2011 and teaches the user how to create their own charts, including some real-world examples because charts are a big part of the dashboard experience.
Chapter 9, Advanced Chart XML, shows how to export, modify, and import a chart for Dynamics CRM 2011. Special undocumented features are covered, teaching the user to create compelling charts and use FetchXML to control the data.
Appendix, Dashboard Examples, provides a few examples of dashboards targeted towards sales, service, and marketing groups. The charts and components shown on the dashboards use the techniques described earlier in the earlier chapters.