Review Questions

The answers to the Chapter Review Questions can be found in Appendix A.

1. In Windows 7, which utility is responsible for finding, downloading, and installing Windows service packs?

A. Update Manager

B. Service Pack Manager

C. Download Manager

D. Windows Update

2. Which boot mode loads only basic drivers?

A. Limited Mode

B. Safe Mode

C. Feature Mode

D. Windows Mode

3. Which BOOTREC option can be used in Windows 7 to rebuild the boot configuration file?

A. /FIXBOOT

B. /REBUILDBCD

C. /FIXBCD

D. /FIXMBR

4. What is the first step in the troubleshooting process?

A. Document findings

B. Identify the problem

C. Establish a theory

D. Verify functionality

5. Which tool do you use to create a restore point in Windows XP?

A. Backup

B. System Restore

C. Restore Point

D. Emergency Repair

6. Which of the following operating systems use the BOOT.INI file during boot?

A. Windows XP

B. Windows Vista

C. Windows 7

D. All of the above

7. One of the users you support has a Windows 7 laptop that continues to spontaneously shut down and restart. What should you try first?

A. Swap the motherboard.

B. Begin disabling drivers one by one until you find the culprit.

C. Disable the sleep settings for hibernation.

D. Reinstall Windows 7.

8. Windows 7 includes a feature called a _________, which is a copy of your system configuration that can be used to roll back the system to a previous state if a configuration error occurs.

A. Restore point

B. Repair point

C. Rollback point

D. Registry point

9. Which of the following are used to prevent pop-unders from appearing?

A. Anti-malware utilities

B. Pop-up blockers

C. Phishing sites

D. Antivirus software

10. In general, how often should you update your antivirus definitions?

A. Once a week

B. Once a month

C. Once a year

D. Antivirus definitions do not need to be updated

11. One of your users claims that their hard drive seems to be running slowly. What tool can you use to check to see how fragmented the hard drive is?

A. Disk Analyzer

B. Disk Cleanup

C. Disk Defragmenter

D. Chkdsk

12. You want to ensure that your Windows XP computer receives automatic updates to Windows and Microsoft Office. Which tool will take care of this for you?

A. Windows Update

B. Microsoft Update

C. System Update

D. None of the above

13. Which of the following programs could be considered anti-malware?

A. Windows Defender

B. Microsoft Monitor

C. System Watchdog

D. None of the above

14. Which of the following allows you to register and unregister modules and controls for troubleshooting purposes?

A. RegSvr32

B. SFC

C. Fixboot

D. Fixmbr

15. Which of the following can you do to help eliminate security problems? (Choose four.)

A. Establish security policies and procedures.

B. Update your operating systems.

C. Update your applications.

D. Update your network devices.

16. Internal users are seeing repeated attempts to infect their systems as reported to them by pop-up messages from their virus scanning software. According to the pop-up messages, the virus seems to be the same in every case. What is the most likely culprit?

A. A server is acting as a carrier for a virus.

B. You have a worm virus.

C. Your antivirus software has malfunctioned.

D. A DoS attack is under way.

17. Which of the following tools can you use to delete temporary Internet files and other unneeded files to free up disk space?

A. Disk Analyzer

B. Disk Cleanup

C. Disk Defragmenter

D. CHKDSK

18. Which of the following tools automatically verifies system files after a reboot to see if they were changed to unprotected copies?

A. DAZR

B. NTLDR

C. REGEDIT

D. SFC

19. To open System Restore, click Start > All Programs > Accessories, and then:

A. Advanced

B. System Tools

C. Backup

D. TCP/IP

20. Which utility is shown in the following figure?

A. Regedit

B. RegSrv32

C. Msconfig

D. Event Viewer