Chapter 12, Lync 2013 Debugging, explores some of the troubleshooting tools commonly used to track a problem on the server side of Lync 2013. However, when talking about authentication (especially when we have an issue that affects a few users), an important source of information is the log that we are able to register on the Lync client. Debugging tools are enabled in different ways on the various devices.
- For iOS and Android, the option to record information is in the Advanced Options that we are able to open from the logon screen. Both operating systems use e-mails to send logs. iOS composes a dedicated message with all the required files attached, while Android attaches a file named
lync_diagnostic.zip. - Windows Phone enables recording from the settings menu. Logs are saved as
.jpgfiles in theSaved Picturesfolder. However, do not send the file using an e-mail because this way, you will lose all the log information. Instead, copy the file on your PC. The desktop client log is enabled in the Options | General menu. The log files are saved inc:users"username"AppDataLocalMicrosoftOffice15.0LyncTracing(appdatais a hidden folder). - The tool to analyze the previously mentioned logs is called Snooper, an instrument that we will talk about in Chapter 12, Lync 2013 Debugging.
Jason Sloan and Drago Totev, in their blogs, examined the use of Fiddler (a free web debugging proxy) to capture traffic from the mobile clients and debug it. Jason's post Using Fiddler to troubleshoot Lync Mobile Client is published at http://bit.ly/UBCWsg while Drago's post Configure Fiddler for Lync Mobile sign-in troubleshooting is available at http://bit.ly/1rI.