Action groups were introduced in the previous section where we looked at instrumenting web applications. Action groups are groups of actions to be performed in response to an alert.

Next to the rich built-in capabilities, it is also possible to automatically raise an alert in an existing IT Service Management (ITSM) solution. If there is already an ITSM solution in place within a company, it makes sense not to create a separate alerting channel using Azure Monitor. Instead, using an ITSM connector from Azure Monitor allows you to manage all the company-wide alerts from one solution.

Currently, there are integrations available with ServiceNow, Provance, System Center Service Manager, and more. These connections are created through the ITSM connector.