There are several options for getting help and support for your VMware Cloud on the AWS environment. This section will brief you about some known issues and workarounds that can help you resolve problems.

There are several options for getting help and support for your VMware Cloud on the AWS environment.

1. Before you contact VMware for support, have the support information for your SDDC ready:
   1. Log in to the VMC Console at https://vmc.vmware.com
   2. Click View Details on the SDDC card
   3. Click Support to view the support information
2. Select a method for getting help or support:
   • • Chat: Click the Chat icon and click New Conversation. Type your message in the chat window. You can include images by dragging them into the chat window. Currently, chat is monitored Monday through Friday, from 6 A.M. to 6 P.M. PST.
     • File a support request on My VMware: Click the Help icon and click My VMware. You are taken directly to a form for submitting a support request.
       • View contextual help: Click the Help icon. Browse the topics under the Help Topics heading or type a question or keywords in the Type your question here field to search the available topics.
     • Ask a question in the forums: Click the Help icon and click on Community Forums. You can post questions and discuss the product with other users in these forums.