Once service owners are nominated, then we will have clear ownership with a single point of accountability. It will transform into a consistent approach for the consistent delivery of the services across the organization by facilitating between IT and customers with the accountability of ongoing delivery and continuous improvement of the service so that they can focus on the end-to-end quality of a service, its alignment to a customer's needs and IT strategy, and its future evolution. It will also drive the proactive management and optimization of the service.