Customer challenge: As an IT administrator, deploying an app update is critical to meet business and security needs. Sometimes, there is only a small window of opportunity to deploy applications. In retail, it can only be in the middle of the night; for security, it's as soon as possible; and for 24-hour healthcare workers, there may not be a good time to push an update. 

Workspace ONE Intelligence can help to get visibility on the best time to deploy an app based on usage patterns and accurately report on how a deployment is going. It also gives information about app adoption, app engagement in real time to app development teams, management and the helpdesk by providing full 360 degree view of any application. It gets insights into app performance per device manufacturer, model, or OS version by quickly detecting the root cause of deployment issues or poor app adoption. Devices on older app versions can be notified to update to the latest version and app developers can stop maintaining older versions when the user base is low. It leverages automation actions to remediate issues, such as notifying store managers of an issue to redeploy a previous release of the app if the new version is not stable.

Key benefits: This can reduce costs linked to user-generated support tickets or calls and increase employee experience and productivity. Help developers prioritize features and get insights into older app versions that can be retired.