The following are the queries that arise regarding VMware Pulse.

Discover customer pain points with the below probing questions which fits for most of the customers:

• Struggle with securing IoT devices OTA with firmware/software updates
• Looking for onboarding remote, unmanned IoT devices, for example, an oil rig in the middle of the ocean
• Struggling to go from test to company-wide implementation

• Looking for the option to host an IoT management solution on-premise and have more control of data privacy
• New end points are rapidly getting added to the network
• IT has no visibility or control on IoT deployments
• Struggle with compliance for IoT devices
• Have too many different proprietary management tools
• Challenges to get metrics out of connected things/hardware
• IT needs a solution that allows to make changes in coordination with OT

Discovery questions for cities going with IoT solution:

• What does a smart city or municipal IoT project encompass?
• Do we have plans to increase camera surveillance to protect citizens?
• How are we planning to monitor, manage, and secure the devices, such as cameras and road sensors?

Here are some probing queries for hospitals adopting an IoT project:

• How much medical equipment gets lost every year? (Statistically, about 30%)
• Do we know about all the things ( Hardware ) connected to our network and whether they are secure?
• Have we thought about tracking our equipment? Would that solve some pain points in knowing where they are and their status?
• If we could monitor the whereabouts of our patients and doctors, could we use this information to improve the quality of patient care?
• How is preventive maintenance on medical equipment done today?

Here are some probing queries for equipment-manufacturing companies adopting IoT technology:

• Are we providing a preventive maintenance service today? How are we doing it?
• How do we ensure that the technology we are using inside the machine (vehicle, and so on) is working accurately and reports the correct data? How are we securing it?

• Can we update the software equipment OTA for our customers? Do you give our customers the ability to do this themselves?
• Do we have a smart factory or Industry 4.0 (the current trend of automation and data exchange in manufacturing technologies is referred to as the fourth industrial revolution) project?
• What are the biggest road blocks in implementing Industry 4.0?
• What if we could help monitor, manage, and secure heterogeneous IoT environments?
• What if we could collaborate with OT to ensure IoT projects are managed and secure?