Customer challenge: In business use cases, devices have a single or multi-purpose use, where they are either shared by a group of users, as in retail stores, or dedicated to one user, such as an electronic flight bag for an airline pilot. In either case, IT needs visibility to ensure that all of these assets are online and active. In retail, stores with devices that are inactive are most likely stolen. Airline pilots can't fly without their devices, so there should be almost zero inactive devices.

Workspace ONE Intelligence can help IT teams get visibility into understanding where and what stores have the most inactive devices and use automation to notify store managers of potentially stolen devices. It also helps to create tickets (ServiceNow) and deploy devices in need to the right location, and use dashboards to monitor the types of devices most used across the organization or per location. It also uses intelligence to make data-informed decisions when the time comes to purchase new devices.

Key benefits: This can help to improve store performance, increase efficiencies within an organization, and optimize resources.