We have to first design a common platform for service-driven cloud deployments. IT will act as a Service Broker to deliver business services in a cloud environment. IT can host cloud environments internally and externally by adding external capacity for current infrastructure or to give access to vendor-based SaaS applications to their business users. This way, IT can minimize development and provisioning times and better assist business objectives with enhanced quality of service and agility.

We need the following capabilities in this stage:

• Define application life cycle and design application with continuous development processes
• Delivering services in a pay-as-you-go model 
• Automating most of the operation tasks by integrating all tools with a single interface
• IT infrastructure/applications usage metering through showback/chargeback tool
• Bifurcating CapEx and operating expenses
• Transforming a project-based approach to demand-based for Cost optimization
• Integrating all IT operational processes to get a single, unified console
• Design on-demand service and development processes 
• SLA should be tightly aligned with the business objective
• Services are defined and offered through the customized service catalog
• Design cloud-level disaster recovery beyond regional boundaries