This chapter will show you how VMware Skyline collects information from a customer and uses machine learning techniques to create an intelligent rule engine. This is used to monitor abnormal behavior and then raise a red flag to enable proactive support.

You will learn how to create policies and rules to avoid future incidents and minimize downtime, and you will also learn about the features and configuration of the Skyline tool. This tool is able to automate monitoring and management to prevent attacks from unknown threats.

In this chapter, we will cover the following topics:

•  Proactive support technology
•  Overview of Skyline Collector
•  Customer experience improvement program