The technical issues such as monitoring and proactive support to reduce resolution time are as follows:

• Lack of insight into the SDDC environment: IT administrators generally don't have good visibility into their organization's cloud environment, especially the workloads that are deployed by their application teams in public clouds.
• Reactive performance troubleshooting: Traditional log management tools rely on raw performance metrics and typically do not go beyond alerting administrators when performance thresholds are exceeded. In addition, they do not provide additional insights from log files for troubleshooting and root cause analysis.