We have enhancements that have been added to and developed by an engineering team based on customer feedback from the past 6 – 12 months. VMware retrieves technical data regarding VMware solutions that are deployed in the customer's environment and other services that are integrated with the customer's VMware license keys.

Depending on the nature of the VMware product or service and the level of participation the customer selects, the technical data that's accumulated is comprised of all or some of the following data:

• Configuration data providing information about the configuration of VMware solutions, along with associated products that are deployed in the customer's environment, like the version of VMware products, configuration details, and applications/hardware configuration with VMware products/services
• Product feature-specific data, which provides information about how VMware tools are utilized in a customer's data center, including user interface activity and integration with third-party tools
• Performance data helps with the different metrics to measure the performance of various VMware product features, like availability/scalability/security, along with response times for user interfaces and API integrations
• Product log data that's fostered from the initial deployment to the production stage by VMware products, such as the logs of past system events and different system states for a specific time period, without having a customer's application data/content

VMware updates all of this information at regular intervals to reflect changes in its products/services through the Customer Experience Improvement Program (CEIP), and we always suggest that our customers browse this web page (CEIP) regularly so that they're always updated: https://www.vmware.com/in/solutions/trustvmware/ceip.html.

We will now see how we can use machine learning techniques to collect logs and for monitoring purposes.